Discover how SHEIN delivers to Kenya — from standard international postal services (often via DHL or local Posta) to fast, reliable cargo forwarding with specialist couriers like Arab Africa Cargo, Air Cargo Global, SafariSend, and Safarisend. Learn which courier suits you best for speed, cost-efficiency, and hassle-free doorstep delivery.
What is the delivery time for Shein from China to Kenya
Shein delivery times to Kenya differ, depending on the shipping method. Standard delivery typically takes 6 to 8 business days after the procedure, while express delivery can take 2 to 4 business days.
Order processing generally takes 1 to 3 business days. Air delivery is expected within 5 to 10 business days, while ocean delivery takes 6 to 8 weeks from the ship’s departure.
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What is Shein’s return policy for customers in Kenya
Shein’s return policy for customers in Kenya allows returns within 45 days of purchase. The first return label for each order is free, but subsequent returns of the same order will be refunded.
Some items, such as bodysuits, lingerie, swimwear, jewelry, and beauty products, are not suitable for returns.
What is my Shein tracking number when shipping from China to Kenya
You can find your Shein tracking number on your order confirmation, shipping confirmation, or in your Shein account under My Orders. It may also be on the shipping label or receipt.
If you use a parcel shipping service like SendWell Cargo Ltd, you’ll also receive a tracking number for your shipment to Kenya, according to SendWell Cargo Ltd.
What is the cheapest way to ship clothes from China to Kenya
Ocean shipping is generally the cheapest way to ship clothing from China to Kenya, especially for large shipments, says SendWell Cargo Ltd.
Sea shipping is generally cheaper than air shipping due to lower freight costs and the ability to handle large volumes. Although transit times for ocean shipping are longer, it’s a suitable option for non urgent shipments like clothing.
What is Shein express shipping time from China to Kenya
Shein Express shipping from China to Kenya typically takes 3 to 7 business days. However, this time may vary depending on factors such as geographic location, items ordered, and potential inventory availability. Standard shipping from Shein can take 7 to 15 business days.
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Here’s a more detailed breakdown
Express Shipping
Usually delivered within 3-7 business days.
Standard Shipping
Usually delivered within 6-8 business days according to Quora or 7-15 business days according to Global Shopaholics.
Factors Affecting Delivery
Location, items ordered, and inventory availability may impact the delivery date.
Peak Period
During sales or prime times, delivery times may be longer.
What is the difference between Shein China and Shein Kenya
The main difference between Shein China and Shein Kenya lies in their operational focus. Shein China is the original supplier of all Shein products, while Shein Kenya acts as a local distributor or reseller in Kenya, potentially offering faster local deliveries and returns, says SendWell Cargo Ltd.
Here is a closer look
Shein China
This is the leading platform through which Shein designs, produces, and initially distributes its products. It is the global headquarters and one-stop shop for all items available on the Shein website.
Shein Kenya
This is not a separate entity, but a local representative or distributor/seller of Shein products in Kenya. Shein likely facilitates access to Shein products for Kenyan customers by potentially offering local shipping and returns.
What is the best Shein alternative that ships from China to Kenya
If you’re looking for an alternative to Shein for shipping from China to Kenya, AliExpress is a good option. The programme offers a wide selection of goods, including clothing, and while delivery times may vary, AliExpress offers reliable shipping options to Kenya.
Ubuy is another option.
An international shopping platform that makes it easy to purchase Chinese products, including those from Taobao, with shipping to Kenya.
Temu also offers shipping to Kenya, but it’s advisable to check specific options and shipping times.
What is Shein’s customer support number for Kenyan customers
Here are the steps to file a complaint about a Shein order
1. Contact Shein customer service: 922-9294-563. Contact Shein customer service by phone, email, or via the website. Explain the issue with your order and request a formal complaint.
What is included in Shein shipping insurance to Kenya
The insurance covers loss or vandalism up to the insured value of the products plus shipping prices.
The policy can be customized to suit your business needs, depending on the goods shipped, the shipping method, and the couriers used. The insurance can also cover valuable, fragile, urgent, or perishable goods.
What is Shein’s sizing like for Kenyan buyers
Shein sizes can vary; therefore, Kenyan shoppers need to ask the specific size chart for each item before making a purchase.
According to SendWell Cargo Ltd, a medium size may not always be accurate due to variations between items and categories.
We advise taking your measurements and going against them with the size chart provided.
How much is Shein shipping from China to Kenya
Shein shipping prices to Kenya differ depending on the shipping method and order value. According to SendWell Cargo Ltd, standard shipping generally costs around $3.99, often free for orders over $29.
Air freight for Shein orders, especially for clothing and lightweight items, typically takes seven business days from shipment. In comparison, ocean freight for larger items can take 20 to 30 days, according to SendWell Cargo Ltd.
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Shipping Cost and Options Details
Standard Shipping
The standard rate is $3.99, but it’s often free for orders over a certain threshold, usually $29.
Express Shipping
Faster delivery (6 to 8 business days), but more expensive, usually around $12.90.
Suitable for smaller, lighter items. Delivery times are generally 5 to 10 business days after dispatch from the warehouse, according to kenya-aircargo.com.
Ocean Freight
Ideal for larger, heavier items. Delivery times can take 4 to 8 weeks from shipment, according to kenya-aircargo.com.
Customs and Import Duties
According to SendWell Cargo Ltd. Customs duties and VAT (14% of the FOB value) may apply to shipments from China to Kenya.
How much does Shein charge for customs in Kenya
The Shein website and shipping rates to Kenya are designed to include shipping and customs clearance fees in the initial quote.
However, local delivery costs to Kenya are calculated separately once the merchandise has arrived and is ready for shipment.
According to SendWell Cargo Ltd, a shipping service provider, Shein quotes generally include international shipping and customs clearance fees, but not final delivery to Kenya.
How much is import duty from China to Kenya on Shein items
How much are the customs duties from China to Kenya?
Customs duties play an important role in the total cost of goods shipped from China to Kenya.
Value-added tax (VAT) in Kenya remains at 16%, while customs duties depend on the HS code and product category. For example, electronics may be subject to import duties of up to 25%, while clothing may be subject to up to 35%.
How much is delivery from Shein’s China warehouse to Nairobi
Shipping costs from the Shein warehouse in China to Nairobi vary relying on the shipping method, weight, and size of the order, says SendWell Cargo Ltd.
Generally, they range from $14.00 to $16.99 per kg for air freight, with discounts available for heavier shipments. Sea freight is also an option for large orders. Still, delivery times are significantly longer, usually 20 to 30 days.
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Here’s a more detailed breakdown.
Air Freight.
This is the fastest option, with delivery times of 5 to 10 business days after shipping. The cost is estimated $14.00 to $16.99 per kg, with discounts available for larger shipments.
Ocean Freight.
This is a cheaper option for larger orders, but delivery times are considerably longer (4 to 8 weeks).
Minimum Price.
Generally, a minimum price of 1 kg applies, even for smaller orders.
Consolidation.
Combining various items into a single shipment can reduce shipping costs.
Customs.
Although Shein offers free shipping on some orders, you may be in charge for Customs duties and taxes in Kenya, depending on local regulations.
How much do I need to spend to avoid customs when ordering from Shein to Kenya
Customs clearance involves several steps, from documentation to physical inspection and release of the goods.
The main steps are the same for all ports of entry: you must declare the goods to customs, pay the applicable duties, and obtain customs clearance, according to SendWell Cargo Ltd.
How do I clear goods through customs in Kenya
Use a licensed customs broker.
While individuals can clear small packages themselves, for most goods, it is recommended, if not mandatory, to use a licensed customs broker registered with the KRA.
The customs agent will record the customs declaration in the Integrated Customs Management System or the appropriate electronic system.
How much does it cost to return Shein items from Kenya to China
Return costs for Shein items from Kenya to China are not explicitly listed in the search results, but Shein offers a free first return for each order.
According to the SendWell Cargo Ltd policy, these charges will be deducted from the refund for subsequent returns of the same order.
Shein Singapore’s return policy applies a 3 SGD shipping fee and a 4 SGD collection fee. These charges will be deducted from the repayment amount.
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Here’s a more detailed breakdown
Free First Return
The first return for each order is free, regardless of whether you choose to deliver the order or have it collected by Shein, according to Shein Singapore’s return policy.
Subsequent Returns
If you wish to return multiple items from the same order, a fee will be applied. Shein’s policy on Parcel2Go.com indicates that this is the shipping fee, which will be subtracted from your refund.
Delivery or collection
Return costs may vary depending on the method chosen. Shein Singapore states that shipping costs are 3 SGD and collection costs are 4 SGD.
Combined returns
Suppose you wish to return multiple items from different orders. In that case, you can combine them into one package and use a single return label if the items meet the consolidation requirements, according to Shein Singapore.
How much do Shein clothes cost after shipping and customs to Kenya
The total cost for Shein clothing shipped to Kenya includes the item price, standard shipping (usually around $3.99, but often free for orders over a certain amount (e.g., $29)), and any customs fees.
Customs fees are unpredictable and depend on the order amount and Kenyan customs regulations. Some users choose services like SendWell Cargo Ltd to handle customs fees and shipping.
How much is Shein express shipping from China to Kenya
Express shipping from China to Kenya typically costs between $5 and $6.50 per kg for air freight, depending on the carrier, says SendWell Cargo Ltd.
Ocean freight, which is cheaper for large or heavy items, can cost between $350 and $500 per cubic meter of a full container load. The exact cost depends on the weight and dimensions of the order, as well as the shipping option chosen.
Here’s a more detailed overview
Air Freight
This is the fastest option, with delivery times from the warehouse of 5 to 10 business days, according to one logistics company. The cost is generally between $5 and $6.50 per kg.
Ocean Freight
This option is cheaper for larger or heavier items, but it takes longer, with delivery times from the warehouse of 4 to 8 weeks. The cost is approximately $350-500 per cubic meter of a fully loaded container.
Other Factors
The final cost may also be affected by shipping insurance and any customs duties and taxes in Kenya. Shein sometimes offers free shipping on specific items or for orders over a minimum purchase amount, according to a website specifically dedicated to shipping to Kenya.
How much discount do I get with Shein points in Kenya
In Kenya, Shein points can be used to get up to 50% off the total product price (excluding shipping, taxes, and other charges) of your order, according to SendWell Cargo Ltd.
One hundred points are equivalent to USD 1. According to Shein, you can earn points for various activities, such as making purchases, confirming deliveries, writing reviews, and participating in Daily Checks.
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Here’s a breakdown
Redeeming
Shein points can be used to get a discount on your order, but they can only be used toward the product price, not toward shipping costs, taxes, or fees.
Maximum Discount
According to Shein, you can use your points to get up to 50% off the total order amount.
Point Value
According to Shein, 100 Shein points are equivalent to USD 1.
Earning Points
You earn points by making purchases (1 point for every $1 spent), confirming deliveries, writing reviews, and participating in Daily Checks.
Expiration Date
Shein points generally have an expiration date, so it’s best to use them before they expire, as shown in a YouTube video.
Stack Discounts
To maximize your savings, you can combine your Shein points with other discounts, such as promo codes or flash sales, according to SendWell Cargo Ltd.
How much is Shein’s student discount available in Kenya
Shein offers a 15% student discount in Kenya, reachable via UNiDAYS.
To receive this reduction, students must prove their student status with UNiDAYS.
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Details.
Discount amount:15%.
Verification.
Students must prove their status with UNiDAYS.
How to use the discount.
After verification, the discount is bidded at checkout for purchases via the Shein website or app.
How long does Shein take to deliver from China to Kenya
Shein delivery times to Kenya differ hanging on the delivery option chosen. Standard delivery generally takes seven business days, while express delivery is faster, taking 3 to 5 business days.
These times may also differ hanging on factors such as location and items ordered, says SendWell Cargo Ltd.
More detailed information
Standard Delivery
Delivery typically takes seven business days, depending on your location.
Express Delivery
Typically takes 3 to 5 business days.
Factors Affecting Delivery Times
Your location in Kenya, the items you order, and their availability can affect your exact delivery date.
How long does Shein express shipping take to Kenya from China
Shein Express delivery to Kenya takes 3 to 7 business days. This is faster than standard delivery, which can take 7 to 14 business days, according to SendWell Cargo Ltd.
However, actual delivery times may vary hanging on factors such as location in Kenya, order volume, and possible delays during prime times or customs clearance.
Here’s a more detailed breakdown
Express Delivery
Typically takes 3 to 5 business days.
Standard delivery
Typically takes seven business days.
Factors that affect delivery times
Location in Kenya, order volume, and potential delays due to customs or peak periods.
Tracking
ProcuraPack indicates that packages shipped via express courier generally benefit from improved tracking, allowing for more reliable delivery tracking.
How long does Shein take to process orders before shipping to Kenya
Shein typically takes 1 to 3 business days to process orders before shipping to Kenya. This processing time may vary slightly depending on order volume and other factors, and may be longer during peak periods or sales, states SendWell Cargo Ltd.
Here’s a more detailed description.
Standard processing time: 7 business days.
Factors that may affect processing times
Order volume
During peak periods, processing may take longer, according to SendWell Cargo Ltd.
Seasonality
According to Global Shopaholics, peak periods may result in longer processing times.
Warehouse location
Orders from Shein international warehouses may take longer to process.
Important note
You can always check the approximate delivery time during checkout for a more precise estimate.
How long does a refund take on Shein if I’m in Kenya
In Kenya, a Shein refund takes 1 to 15 business days after the returned item is accepted and verified, says SendWell Cargo Ltd.
The verification procedure can take 25 to 30 business days. After verification, the refund is permitted and may take another five business days. The exact time also relies on the refund method selected.
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Here’s a more detailed description.
Returns and Inspections.
You must return the item to Shein, who will inspect it. This inspection process may take 25 to 30 business days.
Refund Authorization.
Once the inspection is complete, Shein will permit the refund.
Refund Processing Time.
After permission, the refund may take up to 5 additional business days.
Refund Method.
The refund method you select also affects processing times. For example, refunds via SHEIN Wallet and SHEIN Gift Card are processed within 24 hours, while refunds via PayPal may take 1 to 5 business days, and refunds via credit or debit card may take 1 to 15 business days, depending on the payment method used.
Shipping Delays
Due to shipping delays, your refund may take an additional 3-5 business days to process.
Shipping Costs
Please note that shipping costs are non-refundable.
How long does Shein hold unpaid items in cart for Kenyan users
Shein does not specify a public retention period for unpaid items in the cart for Kenyan users. Items generally remain in the cart until they are removed or are no longer available.
Shein automatically removes items from the cart indefinitely. However, cart availability is only guaranteed after the order has been placed and paid for, according to SendWell Cargo Ltd.
How long is the return period for Shein in Kenya
In Kenya, Shein offers customers 45 days from the date of acquisition to return most items, provided they are new, under Shein’s return policy.
The first return label for an order is generally free, but subsequent returns of the same order may incur a fee, says SendWell Cargo Ltd.
Here’s a more detailed description
Return period
You have 45 days from the date of purchase to return items.
Return Policy.
Items must be unworn and meet the specific requirements outlined in Shein’s return policy.
First Return Label.
The first return label for an order is generally free.
Subsequent Returns.
Shipping costs may be deducted from the refund for subsequent returns of the same order.
Non-Returnable Items.
Some items, such as bodysuits, lingerie, swimwear, jewelry, and beauty products, are generally non returnable.
How long does it take to get a Shein coupon code in Kenya
In Kenya, Shein promo codes are available almost immediately after meeting the required conditions.
For example, subscribing to the Shein newsletter or making a qualifying purchase can activate a promo code immediately. Coupons are typically sent via email or directly to your Shein account.
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New User Discount.
By signing up for Shein with a valid email address, you will likely receive a promo code for your first purchase via email.
Newsletter Subscription.
Subscribing to the Shein newsletter may also send you a promotional code immediately and keep you updated on other offers and promotions.
SHEIN Saver.
Some promotions, like SHEIN Saver, offer coupons or vouchers valid for purchases over a certain threshold. These coupons are usually added to your account within 24 hours of meeting the requirements.
Other Promotions.
Shein regularly hosts promotions and matches where you can win instant discount codes.
How long does Shein take to restock sold-out items from China
There’s no definitive answer as to how long it takes for Shein to restock out of stock items from China, says SendWell Cargo Ltd.
Restock times can vary depending on several factors, including:
Item Popularity.
Highly sought after items are likely to be restocked faster than less popular items.
Production Capacity.
Shein’s production capacity in China affects the speed of restocking.
Shipping and Logistics.
Factors such as shipping times from China to a customer’s home and Shein’s internal logistics affect how quickly items become available again.
Seasonality and Trends.
If an item is popular due to a specific trend or season, Shein may prioritise quick restock.
Supply Chain Issues.
A disruption in Shein’s supply chain can impact restock times.
How long do Shein points take to reflect in my Kenyan account
In Kenya, as elsewhere, Shein points are used to redeem discounts on purchases and have no cash value or account balance. They cannot be converted to cash or credited to a bank account.
Shein points are specifically used to discount the price of items during checkout on the Shein platform, according to SendWell Cargo Ltd.
How long can I use a Shein gift card purchased in Kenya
According to Shein, Shein gift cards purchased in Kenya, and most Shein gift cards in general, do not expire. The Gift card can be worn to purchase products and services from Shein. However, gift cards issued free of charge by Shein may have an expiration period, typically ranging from a few days to three months, says SendWell Cargo Ltd.
Here is a more detailed description
Gift cards purchased from Shein
Typically, they do not expire and can be used until the balance is used up. Free Shein gift cards. These may have a limited validity period, typically from one day to three months, after which they can no longer be used.
Gift cards purchased in Kenya
These can be used on the Shein website or app for purchases in Kenya. They cannot be used on other country-specific Shein sites.
Why is Shein so cheap if it ships from China to Kenya
Shein can offer such low prices, even for shipping from China to Kenya, thanks to a combination of factors, including low production costs in China, a direct-to-consumer sales model, and a highly efficient supply chain, states SendWell Cargo Ltd.
These factors allow us to minimize costs at every stage of the process, from production to delivery.
Why is my Shein shipping to Kenya delayed
Shein shipments to Kenya can be detained due to several factors, including the initial shipment from China, possible customs delays, and overall order volume.
Additionally, weather conditions, flight schedules, and even high demand during sales can collide with delivery times.
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Here’s a closer look.
Initial Shipping from China.
Shein orders often originate from China, and the long distance can contribute to begin detains.
Customs Clearance.
Packages may be held at customs for survey, a standard procedure for international shipments.
High Demand.
During sales or prime times, Shein experiences a surge in orders, which can overload the logistics network and cause delays.
Shipping Method.
Accelerate shipping offers faster delivery times than standard shipping.
Exterior Factors.
Weather conditions, flight accessibility, and other unexpected circumstances can also influence delivery times.
Why is Shein charging import taxes to Kenya
Shipping Shein goods into Kenya sustains several costs, including shipping prices, customs duties, VAT, and other potential fees, says SendWell Cargo Ltd.
Shipping costs vary relying on the importing method and shipping company, while customs duties and taxes rely on the value of the goods and applicable tariffs. Some companies offer all-inclusive quotes, including shipping, customs clearance, and taxes.
Why is my Shein order still processing at the China warehouse
A Shein order may be held in the Chinese warehouse for several reasons: high order volume, potential payment issues, inventory shortages, or delays with your chosen delivery method. Processing can take 1 to 3 days while the items are evolved for shipment, says SendWell Cargo Ltd.
Here is a closer look
High Order Volume.
Shein is known for its high order volume, and procedure times can be pretentious when various orders are placed at the same time.
Payment Issues.
Problems with the payment process, such as wrong card details or insufficient funds, may interrupt the order’s processing until it is resolved.
Product Availability.
If some items in your order are out of stock or need to be refilled, this may cause detains.
Delivery Method.
Selecting express delivery may increase processing times as the package is prepared for faster delivery.
Order Preparation.
The processing phase involves picking, sorting, and packing the items, which may take some time.
International Warehouse.
Once the package leaves China, it may be sterilized and inspected at an international warehouse before shipping.
Why is Shein declining my Kenyan mobile payment
SHEIN accepts several payment methods, including credit and debit cards, PayPal, Venmo, Apple Pay, Google Pay, and several “buy now, pay later” options like Afterpay, Klarna, and Zip. The app also accepts SHEIN gift cards and other gift cards.
Here’s a closer look
Credit and debit cards
SHEIN accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, and UnionPay.
Mobile wallets
PayPal, Venmo, Google Pay, and SHEIN Wallet are accepted.
Buy now, pay later
Afterpay, Klarna, and Zip offer split payment options.
Gift cards
SHEIN gift cards are accepted, as are Visa, Mastercard, and American Express gift cards. Other: SHEIN may also offer different options, such as Cash App Pay, in some regions.
Why is Shein not opening on my phone in Kenya
It’s challenging to determine precisely why Shein won’t open on your phone in Kenya without more information, says SendWell Cargo Ltd.
However, here are some common reasons why an app won’t open.
Possible Reasons.
App Issues.
Outdated App.
The Shein app may not be up to date.
App Crash.
The app may have crashed or encountered an error.
Insufficient Storage.
Your phone may not have enough storage space for the app.
Network Issues.
Poor Internet Connection.
Your internet connection may be weak or unsteady.
Access Blocked.
The app may be blocked on your network.
Phone Issues.
Outdated Operating System.
Your phone’s operating system may be outdated.
Compatibility Issues.
The app may not be compatible with your phone model or operating system.
Account Issues.
Login Issues.
You may be having trouble logging in to your Shein account.
Why is Shein asking for my KRA PIN or ID in Kenya
What is a KRA PIN? It’s a personal identification number that identifies you for transactions with the Kenya Revenue Authority, other government agencies, and service providers.
SHEIN may use identifying information, such as your passport or any identification documents, for Customs Clearance, to manage legal disputes, or to follow up with legal requests, as described in its privacy policy.
Why is Shein out of stock for popular items shipped to Kenya
The accessibility of the most popular items shipped to Kenya by Shein can be affected by several factors, says SendWell Cargo Ltd.
These include high demand, mostly during sales periods, and potential restrictions on the availability of certain items for international shipping to Kenya. Additionally, some Shein sellers may not ship specific items to Kenya.
Here’s a more detailed breakdown
High Demand
The most popular items on Shein are often in high demand, resulting in inventory shortages, especially during sales periods.
Shipping Restrictions
Not all items offered on Shein may be available for shipping to Kenya. Some sellers may impose restrictions on international shipping.
Inventory Management
Shein’s inventory management system can’t always keep up with fluctuating demand for specific items, especially popular or trending items.
Shipping Logistics
Shipping logistics from Shein warehouses to Kenya can also contribute to inventory issues, as replenishing inventory during transit can take time.
Why is my Shein delivery stuck in China
A Shein delivery can get stuck in China due to several factors, including customs inspections, high order volumes, and potential shipping delays from distant warehouses, says SendWell Cargo Ltd.
Shein processes a large number of orders, which can increase processing times, especially when items are shipped from multiple destinations.
Furthermore, international shipments, whether by sea or air, can have variable processing times, as sea freight is generally slower.
Why is Shein growing fast in Kenya
Shein is growing rapidly in Kenya thanks to its focus on offering fashionable and affordable clothing, particularly targeting young people. This, combined with a strong online presence and effective use of social media marketing, has allowed Shein to gain an important market share in Kenyan fashion e-commerce, says SendWell Cargo Ltd.
Which courier does Shein use for deliveries from China to Kenya
Shein uses several partners for deliveries from China to Kenya, but the courier used for each shipment is not explicitly specified. While Shein has its internal delivery network, it also relies on external partners like Yodel for specific regions.
For deliveries within Kenya, Shein can use its network or local Kenyan couriers or freight forwarders like SendWell Cargo Ltd.
Which size should I order on Shein if I’m shopping from Kenya
When ordering from Shein in Kenya, please consult the size chart for each item instead of your usual size. SHEIN sizes vary, so it’s essential to measure yourself and compare your size to the size chart, says SendWell Cargo Ltd.
Reading item descriptions regarding fit (slim, regular, oversized) and fabric details (stretch, etc.) can help you decide whether to size up or down.
Here’s a closer look.
Don’t rely on your usual size.
SHEIN sizing isn’t always consistent; your usual size may not fit you well, according to several users on Facebook and Reddit.
Check the size chart for each item.
SHEIN provides size charts for each product, so it’s essential to consult the specific guide for the item you’re interested in.
Take your measurements.
Take correct measurements of your bust, waist, hips, and other relevant measurements, and compare them to the size chart.
Read the item description.
Note the fit (slim, regular, or oversized) and fabric details (especially if it’s stretchy).
Read reviews.
Read other customer reviews, especially those that include height, weight, and the size ordered. This can give you valuable insight into the fit of the item.
Returns.
SHEIN has a return policy. If you receive an item that doesn’t fit, you can usually return or exchange it.
Which payment methods does Shein accept for Kenyan shoppers
SHEIN accepts several payment methods for Kenyan customers, including credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and, according to SendWell Cargo Ltd, the M-Pesa Global Pay Visa card.
While prepaid debit cards and PayPal are standard, the M-Pesa Global Pay virtual Visa card is a convenient option for international transactions.
Here’s a more detailed description
Credit/Debit Cards.
Shein accepts major credit and bank cards like Visa, MasterCard, and American Express.
PayPal.
PayPal is a commonly accepted payment method on SHEIN.
M-Pesa Global Pay Visa Card.
This virtual card, linked to M-Pesa, allows Kenyan customers to make payments through Shein.
Which countries does Shein ship to from China
Shein ships from China to numerous countries around the world. The company operates globally and uses both its main warehouse in China and regional distribution centers in key markets such as the United States and Europe to expedite deliveries.
Although they cover a wide range of destinations, some countries or regions do not yet offer dropshipping, according to a shipping guide from ColisExpat.
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Which Shein app version works best in Kenya
In Kenya, the latest version of the Shein app is generally advised, as it likely includes the latest features and bug fixes.
The app is tied to download from the Apple App Store and Google Play Store.
Why is the latest version the best
Improved Performance.
Updates often include performance development and bug fixes that optimize the overall user experience.
New Features.
New features are often added with updates, which may improve the shopping experience.
Security Updates.
Updates often include security smudge to protect user data and privacy.
Compatibility.
The latest version ensures compatibility with the latest versions of the device’s operating system.
Which Shein items ship the fastest to Kenya from China
For fast Shein shipping to Kenya, you can look for items that can be shipped via air freight and express shipping. Lightweight clothing and accessories are generally good candidates for air freight, which can take up to 7 business days from the warehouse.
Express shipping, if available, can speed up delivery, potentially within a few days, but often comes with a higher cost, according to SendWell Cargo Ltd.
Which day of the week does Shein restock for Kenya
Shein restocks daily, and thousands of new items are added to the website every day. While there isn’t a specific day for Kenya, you can be sure that new items will appear regularly.
According to Yale Climate Connections, Shein offers up to 600,000 items for sale at any given time.
Which customs authority handles Shein packages in Kenya
The Kenya Revenue Authority is responsible for shipping goods, and it’s important to know what customs duties may apply to imported items. Customs duties are calculated depending on the customs value of the goods, including the product cost, shipping costs, and insurance premiums.
Upon arrival, the goods must be cleared through customs. A customs broker handles the paperwork and ensures that the customs duties are paid. Please note that you will need to pay customs duties once the shipment clears Chinese customs, says SendWell Cargo Ltd.
Which Shein warehouse ships to Kenya — China or local
Shein ships to Kenya primarily from its warehouses in the UK and the US, not directly from China. Although Shein sources from China, products are typically consolidated and shipped from its warehouses in the UK and the US to Kenya.
Here’s a more detailed explanation
Shein’s main distribution centers
Shein uses warehouses in the UK and the US to process orders for Kenya.
China as a source
Although Shein products are manufactured in China, they are not shipped directly from China to Kenya.
Shipping from the UK/US
When you place an order with Shein and select Kenya as your destination, items are generally shipped from a warehouse in the UK or the US.
Faster Delivery
Shipping from the UK or the US is generally faster than shipping directly from China.
Customs and Clearance
Packages shipped from these countries are subject to customs and clearance procedures in Kenya, which may affect delivery times.
Which Chinese clothing brands are similar to Shein and ship to Kenya
Several Chinese clothing brands offer similar styles and ship to Kenya, including AliExpress, Romwe, Zaful, Lovelywholesale, and Newchic.
These platforms, like Shein, offer a wide range of fashionable and affordable clothing, often with regular offers and discounts, says SendWell Cargo Ltd.
Additionally, Temu, another Chinese e-commerce giant, offers similar products at competitive prices, in spite of being new to the Kenyan market.
Do I need to pay customs when ordering from Shein China to Kenya
Yes, the primary documents needed for Customs clearance are the Commercial invoice and the Air waybill. Relying on the origin, destination, type of goods, and value of the shipment, additional documents may be required, including a certificate of origin and an export license.
Customs cleared means that the shipment has cleared customs and that applicable import duties and taxes have been calculated and paid. Once cleared, the shipment will be released by the customs broker for transport to its next destination, says SendWell Cargo Ltd.
Do I need a Shein account to shop from China to Kenya
No, you do not need a Shein account to purchase from China to Kenya via a shipping service. You do need a Shein account to view and add items to your cart on their website, but you can use a service like Air Cargo Global to arrange shipping from China to your home in Kenya.
They provide a dedicated international address that you can use during checkout on Shein and manage shipping, customs, and delivery to Kenya.
Do I need ID to collect a Shein package in Kenya
Yes, you will likely need ID to pick up a Shein package in Kenya, especially if delivered by a third-party delivery service like Aramex, Fetchr, or Naqel. These delivery services often require ID for package verification and security reasons, says SendWell Cargo Ltd.
This is why ID is usually required
Verification
Couriers must confirm the recipient’s identity to ensure the package is delivered to the correct person.
Security
Requiring ID helps prevent theft and ensures responsible package handling.
Delivery Service Policies
Each delivery service has its procedures, and many require ID.
Do I need to return Shein items to China from Kenya in original packaging
No, it is not necessary to return Shein items from Kenya to China in their original packaging. Shein’s return policy generally requires items to be returned in their original condition, which, for some items, such as shoes, bags, and luggage, may include the original packaging.
However, for most clothing items, the most essential requirement is that they be new, unworn, unwashed, undamaged, and unaltered, and not necessarily in their original packaging.
Do I need to print a return label for Shein orders in Kenya
Yes, for most Shein returns in Kenya, you must print a return label. Shein generally provides a return label or QR code in your account when you return a package.
You must print this label and attach it securely to the package before handing it over to the pickup location, says SendWell Cargo Ltd.
Do I need PayPal to shop Shein from Kenya
No, you do not need a PayPal account to purchase from Shein in Kenya. Shein accepts several payment methods, including credit and debit cards. You can also use the M-Pesa Global Pay Visa card for virtual card payments, according to SendWell Cargo Ltd.
If you prefer PayPal, you can also use it without a PayPal account by selecting the Pay with debit or credit card choice on the PayPal checkout page.
Do I need to pay VAT on Shein orders to Kenya
Yes, the standard VAT rate is 16%. However, items exempt from VAT under the VAT Act of 2013 are subject to a 0% VAT rate.
Am I subject to 3.5% customs duty and a 2% rail tax on the import value, under the various Fees?
Do I need to track my Shein return if shipping it back to China
Yes, it is advised that you track your Shein return when giving it back to China. Tracking enables you to monitor the ranking of your package and ensure it reaches the designated returns warehouse.
This will enable you to verify that Shein has received the returned items and initiate the refund process, says SendWell Cargo Ltd.
Why Tracking Is Important
Verification
Tracking proves that your package has been shipped and delivered to the Shein warehouse.
Refund Process
If you’re unable to track your return, it may be challenging to confirm that Shein has received your package and process your refund.
Potential Delays
Without tracking, you won’t know if your package was delayed or lost in transit, which may affect the refund process.
Do I need to pay return shipping from Kenya to Shein’s China warehouse
Yes, when returning items from Kenya to Shein, you will likely have to pay return shipping costs, even if the first return label is free, says SendWell Cargo Ltd.
While Shein offers a free return label for the first return of an order, a fee will apply for subsequent returns within the same order or if you choose a different shipping method, according to Parcel2Go.com and Groupon.
This fee, which can be deducted from your repayment, covers the cost of returning the items to the Shein warehouse, which is located in China.
Do I need the Shein app or can I use the site from Kenya
You can use the Shein App or Website to shop from Kenya. The Shein App is accessible for iOS and Android and offers an intuitive shopping experience.
You can also access the Shein website directly through a web browser on your computer or mobile device. Both the app and the website offer the same products and features, allowing you to view, purchase, and track your orders, according to SendWell Cargo Ltd.