Want to shop on Temu and ship to Kenya? Discover the fastest, cheapest, and most reliable ways to ship from Temu to Nairobi and Mombasa. Get expert tips on shipping costs, delivery times, and hassle-free shopping today.
What is the average shipping time from Temu to Nairobi
The average delivery time from Temu to Nairobi varies depending on the delivery method using SendWell Cargo Ltd as the best shipping company. Standard delivery typically takes 7 to 20 business days, while express delivery usually takes 4 to 6 business days once you use SendWell Cargo Ltd. These estimates are actual delivery times and may vary.
Therefore, it’s more accurate to check the estimated delivery times displayed when ordering in the Temu app on the website.
Delivery Options and Quotes
Economy Delivery
In some cases, an affordable option is available, with delivery times ranging from twenty to thirty business days.
Factors Affecting Delivery Times
Delivery Method
The most crucial factor is the choice between standard, express, or economy delivery.
Specific order
Estimated delivery times depend on the item ordered.
What is the average shipping time from Temu to Mombasa
Average delivery time to Temu using SendWell Cargo Ltd it takes 4 to 6 business days. That is often the default choice for budget-conscious shoppers.
Express delivery
3 to 8 business days.
What is the shipping cost from Temu to Kenya
Temu may offer free standard delivery to Kenya for select items, but you can also opt for faster express delivery for an additional fee, typically around $12.90. The exact cost of delivery depends on factors such as the items selected, location, and whether you choose standard or express delivery.
For an accurate estimate, consult the delivery calculator on the Temu website or app at checkout.
How to calculate shipping costs
Go to the Temu website or app.
Open Temu via your web browser or mobile app.
Select your location
Make sure shipping to Kenya is set up.
Add items to cart
Review your list and add the items you wish to purchase.
Checkout
When you’re ready to order, go to your cart and proceed to checkout.
Use the shipping calculator.
Temu offers a shipping calculator that allows you to view standard and express shipping costs for your order.
Key factors that affect shipping costs
Delivery times
Standard shipping is often free, while express shipping incurs additional charges.
Item selection
Shipping costs may vary by item.
Offers
Temu regularly offers free shipping on many products; however, please note that this option is not automatically applied to each order.
Order amount
You may be eligible for free express shipping for large orders.
What is Temu’s standard vs. express shipping to Kenya
Standard shipping from Temu to Kenya typically takes 5 to 25 days and is often free. Express shipping is faster, typically within 3 to 7 business days, but an additional charge may apply unless the total order amount qualifies for free express shipping. Actual delivery times depend on various factors, eg, promotions, courier performance, and the customer’s location in Kenya.
Standard Shipping
Delivery time
Approximately five to twenty-five business days.
Cost
Usually free for most arrangements.
Best for
Budget-conscious shoppers who don’t need their items urgently.
Express Shipping
Delivery time
Usually SendWell Cargo Ltd takes 4 to 6 business days.
Cost
There may be an additional charge, but delivery may be free if the order is large enough, e.g., over $129 in some cases.
Best for
Customers who want faster delivery.
What is the most reliable shipping method for Temu orders to Kenya
For orders from Temu, Kenya, express delivery is a reliable and fast option, taking 3-8 business days, while standard delivery is a more cost-effective option, taking 5-10 business days.
For greater reliability and faster customs clearance, especially for larger or more frequent orders, using a third-party package forwarding service like Sendwell Cargo Ltd is often the most reliable method, as these services can provide transparent pricing, handle customs, and offer real-time tracking.
Direct Shipping Options for Temu
Express Shipping
Shorter delivery times make it a wise choice when you need your items quickly.
Standard Shipping
It is the most affordable option, but it takes longer to complete.
Using Third-Party Parcel Shipment Services like Sendwell Cargo Ltd.
These services offer Kenyan buyers greater dependability, transparency, and convenience.
Simplified Customs Clearance
Some services, like Sendwell Cargo Ltd, hold customs clearance for you, avoiding unexpected fees and delays at the Kenyan border.
Real-Time Tracking
You can receive detailed local tracking information for your shipment throughout its journey.
Simplified Purchase
You can purchase Temu products from another retailer and have them delivered to a specified address. Afterward, they will be forwarded to you in Kenya.
Factors to Consider
Item Cost vs. Shipping Cost
Determine whether the cost of express shipping or the cost and convenience of a shipping service justify the higher price compared to standard shipping.
Urgent delivery
If you need your items quickly, express delivery is the ideal solution.
Order size and frequency
For larger or frequent orders, a shipping service may be a more cost-effective and easier-to-manage solution.
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What is the tracking process for Temu shipments to Kenya
To track your Temu shipment to Kenya, log in to your Temu account on the Temu website or mobile app. Go to “Your Orders” and click the “Track” button. You will then receive a link to your shipment details, which include the tracking number, carrier, and current status. You can then use the tracking number on the carrier’s website for more detailed updates.
Detailed tracking process
Log in to your Temu account.
Go to the Temu website or mobile app and log in.
Go to “Your Orders”
Find the section of your account that displays your purchased items.
Find your order
Get the order you wish to track.
Click the “Track” button.
That will take you to your order’s shipping details.
Check your shipment details.
Here you’ll find the tracking number, carrier name, and the most up-to-date status information.
Track your package on the carrier’s website.
Copy the tracking number and visit the carrier’s website, such as Sendwell Cargo Ltd or another provider, for more detailed and real-time information on your package’s journey to Kenya.
Have a question? Message Abdi Haji directly on WeChat WhatsApp or Call +8619502055747.
What is required at customs when receiving Temu parcels in Kenya
Temu provides the necessary documents, including a Temu declaration form from Kenyan customs. You must also provide detailed shipment information, such as value, origin, destination, and contents. You are responsible for paying tariffs for Temu in Kenya, but some retailers offer the option of prepayment.
What is a freight forwarder and how does it work with Temu
A forwarding agent is a logistics specialist who arranges shipments on behalf of their customers. They act as an intermediary between companies like Sendwell Cargo Ltd and carriers to manage international trade and logistics.
Temu, the e-commerce platform, does not work directly with individual freight forwarders for consumer orders; instead, it collaborates with integrated logistics service providers and local carriers in various countries to manage its extensive supply chain and ensure efficient deliveries from Chinese manufacturers to courier customers.
Responsibilities of a forwarding agent.
Document Management
Prepares and manages shipping documents for customs and regulatory compliance.
Supply Chain Management
Oversees the collection, transportation, and final delivery of goods.
Expertise
Provides advice on optimal shipping methods and cost-saving strategies.
Asset-free
Many freight forwarders like Sendwell Cargo Ltd don’t own the ships or planes used for transportation, but outsource them. How Temu uses logistics services (instead of direct freight forwarders)
Integrated logistics service providers
Temu collaborates with companies such as eTower and WINIT, which provide logistics services.
Warehousing
These partners offer warehousing and logistics services, similar to Fulfillment by Amazon, to manage inventory and expedite deliveries.
Transportation Networks
Temu partners with several local and international delivery services and couriers such as Sendwell Cargo Ltd to handle tasks, eg, last-mile delivery and customs clearance for consumer orders.
Global Network
These logistics providers form a global network that facilitates the transportation of goods from Chinese factories to customers worldwide, supporting Temu’s rapid expansion and low-cost strategy.
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What is the maximum weight or dimensions for Temu shipping to Kenya
The maximum weight and dimensions for Temu shipments depend on the shipment method and the destination country. However, Temu generally does not set specific limits for each package, as the company uses third-party logistics providers and is subject to their restrictions.
For example, if shipping to Kenya, a shipping service might suggest a maximum size of 150 cm and a “Length + Width + Height” sum of less than 200 cm.
Important factors that influence the limits
Destination country
Shipping restrictions vary greatly depending on the country.
Carrier
Temu utilizes multiple carriers like Sendwell Cargo Ltd, each with its own size and weight restrictions.
Shipping service
Standard and express shipments have different processing requirements and potential limits.
What to do if you encounter specific limits?
Use a parcel shipping service.
For international shipments such as Sendwell Cargo Ltd, use a service that handles the consolidation and shipping of packages from Temu. These services often provide their own specific maximum size and weight limits.
Consult the carrier’s guidelines.
If Temu uses a specific local carrier, you may need to consult their website for package restrictions.
Check the Temu website.
The Temu website or app may contain delivery information for your order or region, including express delivery offers.
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What is Temu’s return policy for international shipments to Kenya
According to Temu’s return policy for Kenya, you can return most items within ninety days of purchase, provided they are in good condition and in their original packaging. Returns are free for the first return of an order. To make a return, log in to your customer account, go to the “Your Orders” section, and click “Return/Refund.”
Items such as used clothing, personal care products, personalized products, and some electronic devices are not covered by the return policy.
General Return Policy
90-day return period
You have 90 days from the date of purchase to make a return.
Free returns
The first return is free for all orders, and Temu will provide a return label.
Condition
Items must be in good condition and in their original packaging to be eligible for a refund.
Non-returnable items
Items worn, washed, or damaged after delivery.
Clothing with removed labels or hygiene stickers.
Groceries and groceries.
Health and personal care products.
Some personalized products.
Some underwear and discounted items.
How do I return an item?
Log in
Log in to your Temu account.
Find your order
Go to “My Orders” and find the item you wish to return.
Start a return
Click the “Return/Refund” button next to the order.
Follow the instructions
You will receive a return label.
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How much does express shipping from Temu to Kenya cost
Temu does not offer international shipping to Kenya. A third-party shipping service, therefore, covers express shipping costs. For example, Sendwell Cargo Ltd offers express shipping at $12.90 for delivery within 2 weeks or 4-6 business days. However, you must contact the carrier directly for updated rates, as costs vary depending on the provider and order specifications.
Why is direct shipping not available
Temu’s shipping options are generally limited to certain countries, and Kenya is not.
Third-party shipping services operate independently and set their own rates.
How to get a quote
Find a shipping service.
Search for services that ship from China to Kenya, as listed in the “Shipping from China to Kenya” section.
Enter your details
Please enter the weight, dimensions, and desired delivery speed of your package to receive an accurate estimate.
Unsure about costs? Ask Abdi Haji on WeChat WhatsApp or Call +8619502055747 now.
How much does standard shipping cost to Nairobi
The cost of standard shipping to Nairobi varies significantly depending on the country of origin, the weight and dimensions of the package, and the chosen courier. Prices can range from around $15/kg from China to Nairobi to specific rates for local or regional couriers.
You should use a shipping calculator or request a direct quote from carriers like Sendwell Cargo Ltd or fedex to determine an accurate price, as standard shipping costs depend on these factors.
How much in import duties will I pay on Temu items
Generally, you don’t pay customs duties when ordering from Temu, as the prices on the website include these fees. However, some user reports and experiences suggest that in certain regions, such as the United States, Temu may add “customs duties” or additional import taxes to the total due to local trade policies.
In Kenya, you will likely be required to pay customs duties and VAT to the Kenya Revenue Authority, based on the CIF value of your item.
How Temu orders work
Included in the price
Temu’s official policy is that prices on the website already include all applicable taxes and customs duties. Therefore, you do not need to pay anything additional at checkout or upon delivery.
Customs duties at checkout
In some cases, particularly in the United States, Temu has begun adding a separate “customs duty” or import tax to the item subtotal, which can be significant. That is due to trade policies and tariffs introduced.
Customs duties and VAT
For orders shipped to countries other, such as Kenya, the buyer is considered the importer and is subject to the local customs regulations of the destination country.
That generally means that you will pay customs duties and value-added tax to the local tax authority, such as the Kenya Revenue Authority, based on the total value of the item.
Check your order total.
Before finalizing your order, carefully review the final price to ensure that Temu has not added customs duties.
Learn about your country’s regulations.
Be aware of your country’s specific tax regulations regarding the import of goods. In Kenya, for example, you must calculate customs duties, excise duties, and VAT yourself, or follow KRA guidelines.
If you have any questions, contact Temu.
If you have questions about charges or believe you’ve been incorrectly billed, contact Temu customer service for further information.
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How much does a freight forwarder charge for forwarding from the U.S
Freight forwarder rates vary considerably depending on the shipping method, destination, type of goods, and weight. While some services offer an all-inclusive rate per kilogram of approximately $14.99 to $16.99 for shipments to Kenya, this is just an example. Rates may include separate costs for documentation, customs, port handling, and other related expenses.
A detailed quote is required for an accurate estimate.
How much do customs clearance and handling fees add up in Kenya
Customs clearance and handling fees in Kenya represent a significant percentage of the value of imported goods, ranging from 50% to 70% of the cost, insurance, and freight value, due to the accumulation of taxes and duties. The main costs are import duties, typically 25%; VAT, at 16%; the Import Declaration Fee, usually 2.5% to 3.5%; and the Railway Development Levy, at 2%.
Additional taxes, such as excise duties, may apply to certain items, including vehicles.
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How much insurance should I get for high-value Temu shipments
For high-value shipments, purchase insurance that covers the full value of the goods plus 10% of the shipping costs. Then, consult with the carrier or an insurance broker to determine specific rates, which are usually expressed as a percentage of the insured value. The insurance amount depends on the high-risk nature of the commodities, the transportation method, and the overall risk assessment.
Request a Quote
Average Rates
Although rates vary, they typically range from 0.5% to 1% of the insured value for high-value or high-risk items, but can exceed 1% in high-risk situations.
Consult Experts
Contact a specialized insurer or freight agent for specific rates tailored to your situation.
How much does door-to-door delivery cost in Mombasa
Home delivery costs in Mombasa vary greatly depending on the delivery service, package weight, and distance. Prices start at around 200 KSh for small packages shipped by companies like Easy Coach. Still, they can be higher for larger or urgent deliveries with services like G4S or other specialized delivery services.
For an accurate quote, contact a delivery service directly and provide information about the size, weight, and destination of your parcel in Mombasa.
How much time does customs clearance usually take
Customs clearance times vary considerably, ranging from a few hours for express shipments and simplified procedures to several days for standard shipments, eg, those involving air and maritime transport. Delays of many weeks or even months may occur due to complications such as incorrect documentation, inspections, or cargo hold issues.
The total time depends on many factors, eg, the mode of transportation, the type and value of the commodities, the accuracy of the documentation, and the country’s specific customs policies.
Factors Affecting Customs Clearance Times
Inspections
Shipments may be flagged for further inspection, which can result in extended customs clearance times.
Transportation Mode
Generally faster, with customs clearance often taking one to two days, but it can take longer if there are issues.
Generally longer, two to four days, but can be further extended due to port congestion and vessel holding.
Express Services
Streamlined customs clearance procedures can often be minimized to just a few hours.
Large consignments
A high volume of cogsinment processed can also delay the process.
Shipment Value
Low-value items may clear customs more quickly or duty-free, while high-value items may be subject to more stringent inspections.
What causes delays?
Misdescribed Goods
An incorrect description of a shipment’s contents, even with the best intentions, can cause significant delays.
Missing Information
A missing customs invoice or incorrect information on the shipping label can cause delays in the process.
Regulatory Issues
Goods requiring special permits or authorizations from other government agencies may take longer to process.
Block the entire vessel.
If a containerized shipment experiences an issue, the entire container can be blocked until the problem is resolved.
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How much extra does packaging consolidation save me
Consolidated packaging offers significant savings on international shipping, with potential cost savings of up to 80%.
Consolidated shipping reduces shipping weight, minimizes packaging materials, and simplifies customs clearance.
The exact savings depend on the number of items, individual and combined weight and dimensions, consolidation fees, and the destination country’s customs regulations.
How much additional cost is there if Temu does not directly ship to Kenya
If Temu doesn’t ship directly to Kenya, additional costs include those charged by a third-party shipping or reshipping service.
These can vary significantly depending on the price, shipping method, item weight or volume, and whether customs clearance is included. The cost can range from $7 to over $45 per kilo, depending on the service chosen.
How long does it take for Temu to process an order before shipping
Temu typically processes orders within 1-3 business days; however, this timeframe varies depending on factors such as item availability, order size, and warehouse location.
The estimated total delivery time, including processing and shipping, is displayed on the product page and in the order details and varies depending on your location.
How long is the standard delivery time from Temu to Nairobi
Standard delivery times from Temu to Nairobi typically range from 7 to 20 business days. Some standard options also indicate a delivery time of 5-10 business days. You can view an accurate estimate of your order’s delivery time on the product page and in the “Your Orders” section of your Temu account or app. The final delivery time will be displayed before you complete your purchase.
How to find the exact delivery time
Check the product page.
Before purchasing, check the delivery information on the corresponding product page.
Check your order
After placing your order, go to the “Your Orders” section of the Temu app or website to find the exact estimated delivery date.
How long for express shipping to Mombasa
Express delivery to Mombasa typically takes 1 to 3 business days, although exact times may vary depending on the shipment’s origin and the courier used. Sendwell Cargo Ltd air freight, for example, is a faster option and usually takes 2 to 3 business days to reach Kenya.
How to get accurate delivery times
Contact a courier
Contact a courier such as Sendwell Cargo Ltd and endyear of the for information on their specific express delivery options and delivery times to Mombasa.
Use transit time calculators.
Many couriers offer online tools that allow you to enter your postal code for a more accurate estimate.
How long does customs clearance take in Kenya
Customs clearance in Kenya typically takes one to four days. Still, the duration may vary, depending on whether a physical inspection is required, the accuracy of the documentation, and the eligibility of the goods for the expedited “Green Channel” process. For shipping with complete and accurate documentation, customs clearance through the Green Channel typically takes 30 to 60 minutes.
Factors that influence customs clearance
Physical inspection
If customs officials decide to conduct a physical inspection, it will extend the clearance time.
Risk Assessment
The type of goods, their origin, and their compliance can influence the need for a physical inspection.
Customs Clearance
Completing the necessary customs clearance procedures, such as submitting the IDF, can significantly speed up the entire process.
How long until I can track my Temu order after shipping
You should be able to track your Temu order within 1-3 business days of shipping, as Temu requires time to process the order in the warehouse, activate the tracking number in the system, and update it with the carrier. If a tracking number is not immediately available, please be patient; Temu will notify you as soon as it is available.
You can then go to the “Your Orders” section of the Temu website or app to access your shipping information directly.
1. Processing times
After your arrangement ships, the warehouse takes 1-3 business days to process it and generate a tracking number.
2. Check your Temu account
Go to the “Your Orders” section in the Temu app or on their website.
3. Find your arrangement and click Track
Find your order and click the “Track” button or the product image to view its details.
4. Use your tracking number
You can copy your tracking number to view more detailed updates on the carrier’s website like Sendwell Cargo Ltd or through a third-party tracking service.
What if I don’t have tracking information?
Be patient
Tracking updates can sometimes take a while, especially for international shipments such as Sendwell Cargo Ltd.
Check Temu notifications
Enable notifications in the Temu app to receive alerts when your tracking number is available and your order has shipped.
Contact support
If tracking information isn’t enabled after 3-5 days, contact Temu support for assistance.
How long does a freight forwarder hold packages before shipping to Kenya
A forwarding agent holds a parcel bound for Kenya for a variable period, typically ranging from a few days to a few weeks, to consolidate shipping into a larger vessel for maritime transport, thereby meeting the weekly departure schedule for air freight.
For example, Sendwell Cargo Ltd air cargo services might have a weekly deadline for processing and loading packages onto a Wednesday flight.
For ocean freight, reservations typically need to be made several weeks in advance, and packages are consolidated before the monthly departure.
Factors that influence retention time
Shipping method
Sendwell Cargo Ltd air freight has a shorter retention time, typically a few days for consolidation on a weekly flight. In contrast, ocean freight can hold packages for longer, awaiting a monthly or biweekly departure.
Consolidation for LCL shipments
Freight forwarders often consolidate small shipments, such as less-than-container-load shipments, into a single, larger container to optimize shipment costs.
This process requires time to consolidate enough packages for a complete shipment.
Departure time
Freight forwarders like Sendwell Cargo Ltd typically use fixed departure times, eg, weekly flights or monthly maritime transport services. Parcels are held until the scheduled departure date.
Shipment origin
The origin of the shipment can also influence the method of delivery. For example, shipments that may have different consolidation times than shipments from China.
Documentation and Processing
Packages are scanned, checked for prohibited items, and processed, which takes some time before they are packed and shipped.
Examples of retention periods
Air Freight
A freight forwarder like Sendwell Cargo Ltd can set a Monday delivery deadline for packages shipped on Wednesday, holding them for a few days to ensure timely delivery.
Ocean Freight
For LCL shipments, the retention period is extended to consolidate shipments from different customers into a single container. Shipments typically occur once a month.
How long are packages held in customs before delivery
The retention period can vary from a few days to several weeks, depending on the country, carrier, and the completeness of the documentation. Most packages clear quickly if all paperwork is in order, while delays can occur due to missing documents, incorrect values, restricted items, or a high volume of shipping.
For real-time updates, you should contact your courier like Sendwell Cargo Ltd.
How long does it take to resolve shipping issues with Temu
Resolving a delivery issue with Temu varies, but if tracking information doesn’t update for three to five days or if a parcel is marked as “delivered” but not received, contact Temu support to open a ticket. Resolution can take several days or even weeks, depending on the issue and whether Temu needs to investigate with its delivery partners.
What to do if you encounter delivery issues?
1. Check Temu’s internal tracking
Third-party tracking updates are sometimes delayed.
2. Wait a few days
If tracking is inactive for 3-5 days, it’s normal to contact support.
3. Contact Temu support
Open a ticket via the Temu app or website to officially report the issue.
4. Prepare for delays
If your package is marked “delivered” but you haven’t received it, Temu must verify the delivery status with the carrier like Sendwell Cargo Ltd, which may take some time.
5. Request an investigation and resolution
Clearly explain the issue and ask Temu to investigate and offer a solution, such as a refund or replacement, if the package is actually lost.
Factors that affect resolution times
Severity of the issue
A simple delay in order tracking can be resolved quickly, while a “delivered but missing” complaint requires an investigation.
Investigation process
Temu must work with third-party delivery services to determine the actual status of the package.
Temu response times
The speed with which Temu processes your support ticket and contacts the carriers significantly impacts overall resolution times.
How long is Temu’s return window for Kenyan buyers
Temu’s return policy for Kenyan buyers is 90 days from the date of purchase for items, with some exceptions noted on the product detail pages. To process a return, you must submit your return request within these ninety days and return the item within fourteen days of the request. The first return for any order placed within this period is free of charge.
Key Points
Item Eligibility
Not all items are eligible for a refund; see the product detail page for specific requirements.
Free Returns
The first return is free for every order.
How long until I receive a refund if my Temu package is lost
After Temu issues a refund for a lost parcel, it typically takes 5 to 14 business days for the amount to be credited to the original payment method. This timeframe depends on the financial institution. Temu also provides refunds in the form of Temu credit, which is typically credited to your account much faster, often within minutes.
Requesting a refund for a lost package
1. Contact Temu support
Go to the “You” section of the Temu app or the “Support” section of the website.
2. Chat with Temu
Click “Contact” or “Chat with Temu”.
3. Describe the problem
Send a message indicating that your parcel is missing, along with your order details.
4. Select a refund procedure
Choose between a refund to your payment process or a Temu credit.
Processing times
Temu credit
These credits are often processed almost instantly and appear in your account within minutes.
Why is Temu shipping slower to Kenya than to other countries
Temu ships more slowly to Kenya due to longer distances, more complex customs and import regulations in Kenya, potential inefficiencies in local logistics and delivery services, and the widespread use of slower and cheaper global shipping methods for e-commerce, as explained by Sendwell Cargo Ltd.
The growing demand for shipments from China, combined with global supply chain issues, also contributes to the long delivery times.
Factors Contributing to Slow Shipping to Kenya
Logistics and Distance
Delivering a package from its point of origin to a country like Kenya is a multi-step process. The greater the distance, the more complex the logistics and the greater the risk of delays.
Customs and Import Regulations
Each country has import regulations and tariffs, which can delay the processing of the package in the destination country.
Local Delivery
Once a package arrives in Kenya, it is handed over to local delivery services for the final leg of its journey. The efficiency and dependability of these local couriers may vary, which can impact overall delivery times.
Economy shipping methods
Temu often uses economy postal services for cross-border shipments. These services are ideal for small, low-value parcels, but generally take longer than faster, premium shipping methods.
Global supply chain issues
Like other global logistics systems, Temu’s shipping network may be impacted by broader issues, such as increased demand for shipments from China, supply chain disruptions, and other global logistics challenges, which exacerbate delivery delays.
Why are customs fees higher than I expected
Customs costs are higher than expected due to the total customs value of the item, including customs duties, value-added tax, excise duties, and additional charges such as the Import Declaration Fee and the Railway Development Levy, as levied by the relevant government agency.
The rates of these duties and taxes vary depending on the characteristics of the item, its material, and the country of origin. They may also be influenced by laws or regulations, particularly those aimed at protecting domestic industries or generating government revenue.
Key factors affecting customs costs
Customs value
Tariffs are calculated based on the price actually paid or payable for imported commodities. An incorrectly declared value or a misunderstanding of the contents can result in higher costs.
Customs duties
The rate of customs duties depends on the imported product and its country of origin.
Some items, such as sensitive goods in the East African Community, are subject to higher duties to protect local industries or for other economic reasons.
Value Added Tax
The standard VAT rate, e.g., 16% in Kenya, applies to most imported goods, in addition to other duties and taxes.
Excise Duties
Some items are subject to excise duties, a specific tax on their production or importation, as defined by applicable excise legislation.
Import Declaration Fees and Other Levies
Many countries, such as those in the European Economic Community, apply additional charges, such as IDF and Railway Development Tax, to the import value.
Why is a freight forwarder required for some Temu orders to Kenya
A freight forwarder is required for some TEMU orders in Kenya because the platform may not offer direct shipping or because the customer may need to manage complex customs formalities, documentation, or logistics procedures themselves. A freight forwarder like Sendwell Cargo Ltd, as a logistics expert and customs broker, can effectively manage and coordinate these processes.
Coordinate transportation and ensure compliance with Kenyan regulations for import and duty payments, thereby preventing costly delays and facilitating the smooth delivery of the shipment to its final destination.
Why is a forwarding agent essential?
Complex import procedures
Shipping commodities from countries like China to Kenya involves complex export or import documentation, cargo insurance, and coordination with multiple carriers.
Logistics and documentation expertise
They understand both Kenyan and international regulations and master the complexities of electronic customs clearance using systems such as the Kenyan Simba system.
Risk and delay management
Thanks to insurance management and their expertise in international logistics, they can mitigate risks and avoid significant customs delays.
Access to a global network
Freight forwarders often maintain strong relationships with carriers, offering reliable and flexible delivery solutions. How a freight forwarder supports you in processing Temu orders
Documentation management
They process all essential documents, such as the import declaration and required transport certificates.
Customs management
A customs broker ensures that the shipment complies with Kenyan legislation, manages customs clearance, and coordinates the clearance of the goods.
Import duties and taxes management
The freight forwarder ensures that all required import duties, including 16% VAT, 3.5% import duty, and rail tax, are processed correctly.
Seamless delivery
They offer a comprehensive service, from collecting the goods in the country of origin to delivering them to the final destination in Kenya.
Why is tracking showing delays even after departure
Tracking may show delays after departure due to a scanning delay, as parcels are not scanned at every stage of transportation and can travel for more than 24 hours without being updated. Other causes of delays include weather conditions, incorrect addresses, customs clearance issues, volume, or operational problems within the shipping network.
Your package may have been temporarily delayed rather than lost.
Common reasons for delays after departure
Irregular scanning
Your package may not be scanned for an extended period of time while in transit between locations.
Operational delays
Your package may experience delays within the shipping network or at a specific hub.
Weather
Severe weather can disrupt transportation routes and cause delays.
Customs clearance
For international shipments, customs clearance can sometimes cause delays.
Incorrect address
If the address is incorrect, your parcel may be delayed.
Why is express shipping more expensive than expected
Express shipping is more expensive because it provides faster delivery, priority processing, advanced tracking, and greater dependability compared to standard shipping. These services incur higher operating costs for the shipping company, ensuring fast and on-time delivery through specialized logistics, expedited processing, and the ability to guarantee certain delivery times.
That translates into higher prices for the customer.
Here’s why express shipping is more expensive
Speed and efficiency
Express services prioritize a much faster transit of the package through the transportation network. It requires streamlined processes and dedicated resources to ensure rapid arrival at its destination.
Priority processing
The shipment is expedited at every stage, from sorting to loading and delivery, avoiding delays caused by slower standard packages.
Reliability and guaranteed delivery
Express shipping often offers a guarantee of delivery at a specific time or date. This level of guaranteed service requires greater planning and resources, making it more expensive.
Why do some Temu items not ship internationally
Some Temu items do not ship globally because their availability depends on the location of local warehouses and logistics partners in the destination country.
Temu prioritizes local shipments to ensure quicker and more deliveries, thus offering a better customer experience. However, some products may be out of stock in these areas or be subject to specific import restrictions and customs duties, which can result in global shipping restrictions.
Why does availability vary by country?
Local shipping models
Temu is transitioning to a local shipping model, with warehouses located in key regions, including Europe. If a product is not in stock at a local warehouse, it may not be available for international shipping to that region.
Logistics partnerships
In countries without local warehouses, Temu partners with local logistics companies to facilitate the delivery of orders to customers. The availability of these partners and the feasibility of shipping a specific product internationally through them may impact the international shipment process.
Product-specific restrictions
Some items may be subject to tariffs, making them ineligible for international shipping to certain countries, in accordance with local customs regulations.
Check availability
Choose your country
Select your country in the Temu app or website to view delivery options and product availability in your region.
Check local availability
If a product is listed as available with a “local badge” or is already in stock in the United States, it means it is in a local warehouse. That is a good sign for delivery to that country.
What happens if an item isn’t shipping?
Check other countries
If your preferred destination country isn’t listed, you can select a different country for your shopping session and view the full product catalog.
Use a parcel delivery service.
For items not shipped directly to your country, you can use a packaging delivery service, eg, Sendwell Cargo Ltd or DHL.
These services provide a temporary address in a country where Temu ships, and then they ship the item to your home.
Why did customs request extra documentation
Customs requires additional documentation to verify regulatory compliance, determine import duties and taxes, ensure compliance with safety standards, and correct any discrepancies in the original documentation.
Common reasons include verifying the origin of commodities, ensuring regulatory approvals for specific products, or resolving discrepancies with declared values, quantities, and descriptions.
The main reasons why Customs may request additional documentation
Data verification
Customs must verify the accuracy of the information on the commercial invoice and other declarations. Discrepancies in the description, quantity, value, or weight of goods may result in additional proof being requested.
Determination of import duties and taxes
Additional documentation, such as a commercial invoice, certificate of origin, or detailed packing slips, helps customs accurately calculate duties, taxes, and other charges due on imported goods.
Risk assessment
Customs uses documentation to inspect shipments and identify potential risks, such as those related to prohibited goods or security.
Specific goods or sectors
Certain types of goods, such as dual-use goods or shipments from specific origins, may require additional documentation for customs clearance.
Why is my Temu order stuck at Nairobi port
Your Temu order is likely stuck at the Port of Nairobi due to a customs clearance issue. That could be due to missing or incomplete documentation, the need to obtain additional information from the authorities, or simply the high volume of packages being processed.
Other potential reasons for delays include issues with the product, the chosen shipping method, or the destination’s specific logistical challenges.
To resolve this, please get in touch with the shipping courier directly for updates, open a ticket with Temu support to investigate, and consider contacting the local delivery agent to check if the package is at their regional office.
Why is door-to-door delivery not available in some regions
Home delivery is not available in some regions due to geographic inaccessibility, such as remote areas or rugged terrain, or strict and complex import or export regulations for global shipments. A lack of infrastructure, such as adequate roads or a dependable postal system, and security risks, including theft, can make home delivery by courier unsafe.
Why does Temu sometimes offer free shipping to Kenya
Temu, like many other regions, offers free delivery to Kenya, primarily by incorporating the delivery fee into the item price or by setting a minimum purchase amount for free delivery. This amount can range from $20 to $129, depending on the promotion. Free delivery encourages customers to place larger orders, increasing sales volume and potentially offsetting Temu’s delivery costs.
Here are the reasons why Temu offers free shipping
Minimum purchase requirement
Temu often offers free shipping on orders over a certain amount, encouraging customers to purchase multiple items to qualify.
Special offers
Free shipping can be a limited-time offer to attract new customers or boost sales during specific periods.
Which shipping method is best for fragile items from Temu
Unlike retailers, Temu doesn’t provide a specific shipping method for fragile items. For optimal protection of fragile items, it’s best to look for sellers who use extra padding, bubble wrap, or foam and apply “fragile” stickers on the packaging, although this isn’t guaranteed. You can also purchase cushioning materials, eg, bubble wrap, from Temu to further protect fragile items before packaging.
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Which carrier delivers best in Nairobi
Choosing the best courier in Nairobi depends on your specific needs. Sendwell Cargo Ltd is recommended for its technology platform, real-time tracking, and intuitive app, which are ideal for express deliveries and e-commerce.
Other top choices include Fargo Courier for its extensive network and flexible fleet, G4S Courier Services for its secure and urgent deliveries, and KitutoAfrica for its local deliveries and convenient e-commerce solutions.
Best courier services in Nairobi
Fargo Courier
A reliable logistics company with a widespread network throughout Kenya.
Strengths
Extensive network, large fleet of motorcycles and vans, same-day and bulk delivery options.
G4S Courier Services
A reliable provider for safe and timely deliveries.
Strengths
Reliable one-hour express delivery option for sensitive packages and documents.
KitutoAfrica
A wise choice for affordable and reliable small-volume deliveries to Nairobi.
Strengths
An eco-friendly fleet, a customer-centric approach, and transparent pricing.
Which freight forwarder has the cheapest rates to Mombasa
No single freight forwarder guarantees the lowest rates to Mombasa, as prices depend on origin, type of goods, and volume. However, competitive rates can be found on platforms like Alibaba.com or by contacting specialized freight forwarders, such as Sendwell Cargo Ltd, for specific routes.
To find the most economical option, request quotes from several freight forwarders, compare rates for your shipment, and choose cheaper shipping methods, such as Sendwell Cargo Ltd ocean freight over air freight.
Which documents are required for clearing Temu parcels
To clear a Temu package through customs in Kenya, you typically need a commercial invoice that lists the value and item details, a packing slip specifying the contents, and an air waybill. You may also need a certificate of origin and import permits or licenses, especially for specific items, depending on the shipment and destination country.
Which items are restricted or prohibited for Temu shipments to Kenya
Temu cannot ship the following items to Kenya.
Firearms, ammunition, pornographic material, narcotics, counterfeit currency, cosmetics containing mercury, hazardous materials, used commercial vehicle tires, some electronic devices, some organic and animal products, and matches containing white phosphorus.
Additionally, the import of single-use plastic bags is prohibited in Kenya, as are other hazardous materials, chemicals, and tobacco/nicotine products.
Which delivery option ensures faster customs clearance
For faster customs clearance, choose an international courier service like Sendwell Cargo Ltd that offers door-to-door or duty-paid delivery. With DDP shipping, the shipper prepays all duties and taxes, which speeds up the process and reduces the risk of goods being held up at customs.
Additionally, ensuring all required documentation is accurate, complete, and correctly classified according to the Harmonized System codes guide prevents delays.
Which Temu items usually attract higher customs fees in Kenya
Temu items, which are generally subject to higher customs duties in Kenya, are typically classified as sensitive commodities under the EAC Common External Tariff. This category includes alcoholic beverages, spirits, and certain consumer goods intended to protect local industries.
These items are subject to customs duties in addition to the standard 25% rate applicable to many other finished goods. Value-added tax, import duty, and railway development tax must also be considered, which are applied to the total cost of the goods, including the value, shipping, and insurance.
Which payment method is best for Temu orders shipped to Kenya
The best payment methods for Temu orders in Kenya are generally credit/debit cards, such as Visa and MasterCard, and digital wallets, including PayPal, Apple Pay, and Google Pay, as they are widely supported by the platform and offer adequate fraud protection and dispute resolution.
While mobile payment services like M-Pesa are popular in Kenya, they are not directly listed as a payment option on Temu.
Which courier partners with Temu for Kenya deliveries
Temu does not operate its own couriers in Kenya; instead, deliveries are handled by third-party logistics providers, often through parcel delivery services or regional logistics partners. While there is no official Temu courier, services like Sendwell Cargo Ltd appear to support Temu deliveries to Kenya, including last-mile delivery and customs clearance for packages from China.
How it works
Dropshipping
When you order from Temu, the package is shipped from a warehouse in China to an international delivery partner like Sendwell Cargo Ltd.
Third-party logistics provider
This international partner then collaborates with local Kenyan companies to ensure home delivery.
Parcel shipping services
Companies like Sendwell Cargo Ltd act as intermediaries, allowing customers to have their Temu orders delivered to Kenya through their services.
What you can expect
Last-mile delivery
A local logistics partner handles the final leg of the journey in Kenya.
Customs clearance
The delivery partner often handles customs clearance, ensuring your package reaches you quickly.
Tracking
You can often track your package using Sendwell Cargo Ltd via the logistics partner’s website or service, although the method varies depending on the service used.
Which Temu promotions include discounted shipping to Kenya
Temu’s most common promotion is free standard shipping on most products, which represents a discount on shipping within Kenya. While Temu doesn’t offer specific promotions in Kenya, new app users can take advantage of free shipping and returns. We recommend checking the Temu app for available offers and using estimated shipping costs for specific orders.
Do I need a KRA PIN to receive Temu shipments in Kenya
To receive TEMU remittances in Kenya, you’ll likely need a PIN issued by the Kenya Revenue Authority.
Here’s what you need to know
What is a KRA PIN?
A Kenya Revenue Authority PIN is a unique identification number issued by the KRA for tax purposes. It is required for various financial and legal transactions in Kenya.
Who needs a KRA PIN? Individuals and businesses generating income in Kenya, including foreigners working or conducting business in the country, are required to obtain a KRA PIN.
How do I apply for a KRA PIN? You can apply online through the KRA iTax portal.
The procedure involves
Step 1
Log in to the KRA iTax portal and click “New PIN Registration.”
Step 2
Select your taxpayer (individual or non-individual)
Step 3
Enter your personal information and tax obligations.
Step 4
Apply and receive your KRA PIN certificate.
Required documents
Depending on your status, you may be required to provide the following.
Identity card or passport
Employer’s PIN (if employed)
Business registration certificate (if self-employed)
Cover letter (for non-residents or foreigners)
The KRA PIN is crucial for completing customs formalities and ensuring tax compliance. We recommend consulting a tax advisor or KRA representative for specific advice on your situation.
Do I need to pay customs for all Temu orders
No, it is not always necessary to pay customs duties on every Temu order. The payment method depends on your country’s customs regulations, the order value, and whether the items are shipped from a local or international warehouse. For some regions, such as parts of Europe, Temu prices may already include all applicable taxes and duties.
However, for other countries, such as Kenya, you are responsible for paying any applicable tariffs. These are paid to the local courier or customs office upon delivery.
Do I need to provide identification to collect a Temu package
Yes, you will likely need to present identification to collect a Temu package, especially if a local courier or postal service makes the delivery, or if age verification is required. Customs and couriers may also require passport information for customs clearance. Always consult the specific Temu or delivery service instructions for exact ID requirements, as they can vary by region and delivery process.
Do I need to use a freight forwarder for large Temu orders
No, it is not necessary to use a separate freight forwarder for large Temu orders, as Temu handles shipments through a network of logistics partners and local couriers who handle international and last-mile delivery processes, including customs clearance. A freight forwarder like Sendwell Cargo Ltd may be considered for business-to-business transactions involving complex or large international shipments.
Still, this process is separate from the standard consumer purchasing process on the Temu platform.
Do I need to pay VAT on Temu imports to Nairobi
Value-Added Tax, along with other import duties such as the Import Declaration Fee and the Railway Development Levy, applies to goods imported into Kenya through platforms like Temu.
Main Tax Rates
VAT
16% of the total cost, insurance, and freight value, plus applicable import duties and excise taxes.
Import Duties
Vary by product, typically 0% for raw materials, 10% for semi-finished goods, and 25% for most finished goods.
Import Declaration Fee
Typically, 2.5% of the CIF value.
Railway Development Levy
2% of the CIF value.
How Temu Handles Import Duties in Kenya
Temu may include applicable taxes in the final invoice, meaning they are paid upfront at the time of purchase.
You can often view the additional tax at checkout, before completing your order. In some cases, import duties, including VAT and customs duties, are paid directly to customs through designated couriers or shipping services.
Do I need a clearing agent for Temu deliveries in Mombasa
No, a customs broker is generally not necessary for small Temu deliveries to Mombasa. Small parcels are often handled by Kenya Post or a courier. Customs will clear the goods and collect taxes if the package is subject to tax before it is delivered. You can import the goods yourself and will need to request assistance from the post office or courier like Sendwell Cargo Ltd.
Do I need to consolidate my Temu orders to reduce costs
No, a customs broker is generally not required for small Temu deliveries to Mombasa. Small packages are often handled by Kenya Post or a courier. Customs will clear the goods and collect taxes if the package is subject to duty before delivery. You can import the goods yourself, but you will need to contact the post office or courier for assistance like Sendwell Cargo Ltd.
Here’s how small Temu orders work
Shipping
Temu products are shipped to Kenya, often via post or standard shipping, which can take several weeks.
Tracking
You will receive a tracking no to monitor the status of your delivery.
Customs Procedure
If your package is subject to duty, it will be held at the post office for collection. The post office will open it and charge the applicable customs duties.
Payment and Customs Clearance
You must pay customs duties directly at the post office before receiving your package.
Do I need to pay extra for rural delivery outside Nairobi
Yes, there is generally a surcharge for deliveries to rural areas outside of Nairobi, as these deliveries often incur higher shipping costs due to their geographic location and may include additional courier fees or surcharges for rural addresses. Some companies like Sendwell Cargo Ltd offer tiered delivery rates depending on the destination area.
Therefore, it is advisable to verify the exact costs with the courier or delivery service used.
Do I need to insure my Temu shipment to Kenya
It is not necessary to insure Temu shipments to Kenya, as insurance is generally optional. However, it is highly recommended for valuable items or for your peace of mind, especially for international shipments. Choose insurance based on the value of your goods and your tolerance for financial loss in the event of loss or damage to the shipment.
Do I need to contact Temu support if my package is delayed in customs
Yes, you should contact Temu customer service if your package is delayed in customs, especially if the delay exceeds the estimated delivery time or reasonable customs clearance times. Temu’s policy provides for refunds for delayed orders and holds them upon arrival. You can request a refund through the Temu app or website.
This refund covers cases where the package is held in customs for an extended period.