Learn step-by-step how to order from Aliexpress to Kenya with easy online shopping tips, secure payment methods, affordable shipping options, and customs clearance guidance.
How to order from AliExpress to Kenya
To order from AliExpress in Kenya, go to the platform, select your items, and choose a delivery method. You can then pay with M-PESA or another payment method. Please ensure that you provide a valid Kenyan delivery address. Depending on the delivery method you choose, additional steps may be required, such as using a delivery service like SendWell Cargo Ltd
Go to AliExpress
Use the AliExpress app or website.
Sign in
Log in to your AliExpress account.
Search and select items
Navigate to the AliExpress website or app to find the products you want to purchase.
Choose a delivery method
AliExpress offers several delivery options. Choose the one that best suits your needs and budget. Some options offer home delivery, while others require you to pick up your order at a collection point.
Consider using a delivery service like SendWell Cargo Ltd.
Payment
Select M-PESA as your payment method to pay for your order.
Enter your delivery address
Enter your full delivery address in Kenya.
Confirm your order
Review your order details and confirm your purchase.
Track your order
After placing your order, you can follow its progress using the tracking number provided by AliExpress.
Receiving your order
Usually, you will receive a notification from the delivery service or post office when your order has arrived.
Can I buy from AliExpress and ship to Kenya
Yes, it is possible to purchase from AliExpress and have the item delivered to Kenya using SendWell Cargo Ltd. AliExpress offers delivery options to several countries, including Kenya. SendWell Cargo Ltd can make the process easier.
Here’s how to buy from AliExpress and have it delivered to Kenya
Choose your products
Select the items you want to buy from AliExpress.
Proceed to checkout
Add the items to your cart and proceed to checkout.
Use a shipping address
You’ll need to provide a shipping address in Kenya, either directly to your home or via a delivery service like SendWell Cargo Ltd or Easy-Delivery.
Choose your shipping methods
AliExpress offers a variety of shipping options. Some services, like SendWell Cargo Ltd, also partner with AliExpress to deliver to Kenya.
Pay for your purchase
You can usually pay with M-PESA on AliExpress and Safaricom.
Track your shipment
Once your order has shipped, you can track its progress on AliExpress and via the delivery service of your choice.
Be aware of customs
Be prepared for potential customs fees and duties when your package arrives in Kenya.
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What are the best payment methods for AliExpress orders in Kenya
Payment Methods on AliExpress.
Although AliExpress is a Chinese platform, its popularity extends far beyond its borders. Therefore, it offers a wide range of payment methods to cater to the diverse needs of consumers worldwide.
The most popular options include
Visa and Mastercard
Debit/credit cards are one of the most popular payment methods used by users for their purchases on AliExpress. In addition, AliExpress supports the most popular cards, Visa and Mastercard, as well as American Express, Maestro, prepaid cards, and
Virtual cards.
That is the perfect opportunity to connect the DolarCard from DolarApp. It not only accepts Mastercard but also works with international digital dollars. That can help you reduce conversions when paying on platforms like
AliExpress. PayPal
E-wallets like PayPal offer buyer protection, including refunds in the event of problems with your order. However, its use on AliExpress is limited, as not all sellers accept it as a payment method. Therefore, it depends on the provider you choose.
Pros: You can pay with your balance, as well as with linked debit or credit cards.
Cons: There are often fees.
How long does AliExpress shipping to Kenya take
Shipping to Kenya via AliExpress typically takes 20 to 30 days, but this timeframe can vary depending on several factors. Delivery times can vary depending on the port of disembarkation, the port of destination, and occasionally, weather conditions or port congestion.
Does AliExpress ship to Kenya with free shipping
Yes, AliExpress ships to Kenya and sometimes offers free shipping, but this is not always guaranteed. AliExpress often partners with local carriers, such as SendWell Cargo Ltd, to ship to Kenya and occasionally offers free shipping and home delivery. You can also use services like SendWell Cargo Ltd or ColisExpat to forward your AliExpress orders to a Kenyan address.
How to track AliExpress orders shipped to Kenya
SendWell Cargo Ltd can help you track an AliExpress order shipped to Kenya, you can use the tracking number provided by the seller or AliExpress. You can find this number in your AliExpress account, in the “My Orders” section, or in the order details.
You can also use a universal tracking platform such as Ship24 or Parcels to track your package.
Here is a more detailed description
Find your tracking number
Log in to your AliExpress account and go to the “My Orders” section.
Find the order you want to track.
Click the “Details” link or the “Track Order” button.
The tracking number will be displayed.
Use a tracking platform
Copy the tracking number from AliExpress.
Paste it into the search bar of a universal tracking platform such as Ship24 or Parcels.
Click the “Track Package” button.
The platform will let you know the status and location of your package.
Check your email
AliExpress will also send you an email with your tracking number and information about the status of your order.
Use Cainiao Supermarket
AliExpress can also use SendWell Cargo Ltd for tracking. The tracking number can be viewed on AliExpress, or you can track your order directly on the SendWell Cargo Ltd website.
Are there customs duties on AliExpress orders to Kenya
Yes, you will likely be charged customs duties and taxes on AliExpress orders shipped to Kenya. These charges are not included in the item price or shipping charges and are usually collected by the carrier at the time of delivery.
Import duties
These range from 0%, 10%, and 25% depending on the item, as set out in the Common External Tariff (CET) of the East African Community.
Excise duties
These depend on the taxability of the imported item and are set out in the Excise Duty Act of 2015.
Value Added Tax
The standard rate is 16%, but some items may be exempt.
Import Declaration Tax (IDT) and Railway Development Tax
A 3.5% IDF and a 2% RDT are levied on the import value.
Customs Clearance Fees
A customs broker may charge you a fee to handle customs clearance.
Calculator
You can use tools like Easyship to estimate these fees based on the CIF (Cost, Insurance, Freight) value of your goods.
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How much is shipping from AliExpress to Kenya
Shipping costs from AliExpress to Kenya can vary significantly depending on the shipping method, seller, and item being shipped. While some sellers offer free shipping through partners, there is often a 100 Kenyan Shilling (KES) fee to collect your package from Post Kenya.
Additionally, AliExpress Standard Shipping and other shipping methods may have different costs and delivery times.
What is the cheapest shipping method from AliExpress to Kenya
The most affordable shipping method from AliExpress to Kenya is typically the AliExpress Standard Shipping option. This method offers cheap prices and relatively fast delivery, although delivery times can vary from 15 to 45 days depending on factors such as customs clearance.
Other options
Cainiao Super Economy
That is another convenient option, but you may need to pick up your package from a specific location.
Freight Forwarders
Services like SendWell Cargo Ltd and Easy-Delivery can help you ship your AliExpress orders to Kenya by forwarding them.
Kenya Post
You can also receive packages through Kenya Post, which can be advantageous for some items.
How to create an AliExpress account in Kenya
To create an AliExpress account in Kenya, download the AliExpress app from the Google Play Store or App Store or visit the AliExpress website. Then, register your M-PESA mobile number to enable M-PESA payments.
Here’s a step-by-step guide
Download the app or visit the website
Download the AliExpress app or visit the AliExpress website.
Create an account
Look for the “Register” or “Sign Up” option and follow the instructions to create an account.
Fill in your details
Usually, you’ll need to provide your email address, choose a password, and verify your email address.
Enable M-PESA payments (optional but recommended)
If you plan to use M-PESA, register your M-PESA number in your AliExpress account to enable this payment method.
Is it safe to buy from AliExpress and ship to Kenya
AliExpress is a trusted and great way to buy basic Chinese items at very low prices. AliExpress offers buyer protection to protect you in three key areas:
Protect your privacy from theft, including your bank details;
offer a refund if your package is not received or is delayed;
Offer a refund if the items do not match the product description.
Make the right freight decision— Ask Abdi Haji on WeChat WhatsApp or Call +8619502055747 now.
How to pay for AliExpress orders from Kenya
To pay for AliExpress orders from Kenya, you can use M-PESA, the most popular mobile payment service in Kenya. When paying via the AliExpress app or website, select M-PESA as your payment method and follow the on-screen instructions. You will be asked to enter your mobile number and M-PESA PIN to complete the transaction.
Select M-PESA
When you are ready to pay for your AliExpress order, select M-PESA as your payment method at checkout. 2. Enter your phone number:
You will be asked to enter your mobile number, which is linked to your M-PESA account.
Confirm with your M-PESA PIN
You will receive a notification on your phone to enter your M-PESA PIN and authorize the transaction.
Payment complete
Once you enter your PIN, your payment will be processed, and you will receive a confirmation.
Can I use M-Pesa to pay for AliExpress in Kenya
Yes, you can use M-Pesa to pay for your AliExpress purchases in Kenya. Safaricom has partnered with AliExpress, according to a statement from Safaricom and Business Daily.
How it works
Payment.
When you are ready to pay on AliExpress, select M-PESA as your payment option.
Enter your details.
You will be asked to enter your M-PESA mobile number.
Confirm with PIN.
You will receive a push notification on your phone and will need to enter your M-PESA PIN to authorize the payment.
Transaction.
The total amount will be displayed in Kenyan shillings, and the standard Lipa Na M-PESA Paybill fees will apply.
Important note.
While M-PESA is a viable option, some reports suggest that M-PESA Express may not be available as a payment method on AliExpress. Safaricom recommends using the M-PESA Global virtual Visa card.
How to avoid customs fees on AliExpress orders to Kenya
There is no guarantee way to avoid customs fees, but several options are available to minimize them. Asking the seller to lower the declared value, using a courier that handles customs procedures, or opting for domestic delivery (if available) are all strategies to consider.
You can also check your customs regulations and contact your local customs authorities.
Negotiate with the seller
Lower the declared value
Ask the seller to declare a lower value for the item on the shipping documents. That can reduce the customs fees you pay.
Opt for domestic delivery
If the seller offers domestic delivery, meaning they ship from a warehouse in Kenya, you won’t have to pay customs fees.
Consider courier services
Courier services that handle customs clearance
Some courier companies like SendWell Cargo Ltd offer services that handle customs clearance and pay the customs fees on your behalf, which can be helpful.
Know your customs regulations
Learn about Kenyan customs laws
Become familiar with Kenyan customs regulations and customs duties, so you know what to expect.
Check with your local customs office
Contact the Kenya Revenue Authority (KRA) or your local customs office for information on specific import duties and taxes applicable to your shipment.
Be aware of potential delays
Customs clearance can be delayed, especially if your package is held up due to inadequate documentation or other issues.
Avoid prohibited goods
Check for prohibited items
Be aware of prohibited or restricted items in Kenya and refrain from purchasing them.
Obtain the necessary documentation
If you are purchasing goods that require specific certificates or permits, make sure you have them with you.
Prepare for potential costs
Excluding import duties and taxes
Please note that import duties and taxes are generally not included in the item’s price on AliExpress.
Variable costs
Import duties can vary depending on the item, its value, and other factors.
Consider total costs
Consider potential customs charges when deciding whether to purchase an item on AliExpress.
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What items are prohibited from AliExpress to Kenya
Several types of items are prohibited from shipping from AliExpress to Kenya. These include counterfeit goods, hazardous materials (such as explosives and chemicals), narcotics, and obscene materials. Other prohibited items include certain agricultural products, as well as items such as stun guns and alcohol.
Here is a more detailed list of prohibited items
Counterfeits
Counterfeit money, counterfeit currency, and any product that is not authentic or does not meet established standards.
Hazardous materials
Explosives, flammable chemicals, radioactive materials, toxic chemicals, and ozone-depleting substances.
Illegal drugs and substances
Controlled narcotics, drugs such as cocaine and cannabis resin, and other psychotropic substances.
Obscene material
Pornographic and obscene material in all its forms.
Agricultural products
Certain types of agricultural products may be prohibited.
Weapons
Tasers and other weapons or replicas, as well as ammunition and explosives.
How to calculate total cost including shipping and taxes for AliExpress to Kenya
To calculate the total cost of an AliExpress order in Kenya, consider the product price, shipping cost, and any applicable import duties and taxes.
Product price and shipping cost
Add the cost of the product(s) on AliExpress to the shipping cost, if applicable. Some sellers offer free shipping, but you must include the shipping cost, if applicable.
Import duties and taxes
Import duties
In Kenya, import duties vary depending on the item and the Common External Tariff (CET) of the East African Community. They can range from 0% to 25% of the item’s value.
VAT (Value Added Tax)
VAT is generally 16% of the total value of the imported goods, including shipping costs and import duties.
Other taxes and surcharges
According to the Kenya Revenue Authority (KRA), additional surcharges may apply, including customs duty (3.5% of the value) and railway development tax (2% of the value).
Calculate total cost
Determine customs value
This is the total value of the goods, plus freight and insurance costs (if applicable).
Calculate customs duties:
Multiply the customs value by the applicable rate.
Calculate VAT
Calculate 16% of the total value (customs value + customs duty).
Calculate other surcharges
Add customs duty (3.5% of the customs value) and railway development tax (2% of the customs value).
Total cost
Add the product price, shipping, customs duty, VAT, and other applicable charges to determine the total cost. Example:
Suppose you buy a product for $50, shipping is $10, customs duty is 10% of the CIF value, VAT is 16%, and other charges are negligible.
CIF: $50 (product) + $10 (shipping) = $60
Customs duty: $60 * 10% = $6
VAT: ($60 + $6) * 16% = $10.24
Total cost: $50 (product) + $10 (shipping) + $6 (customs duty) + $10.24 (VAT) = $76.24
How to return products bought from AliExpress in Kenya
To return a product purchased on AliExpress in Kenya, you typically need to open a dispute, submit a return request, and then return the item to the address provided by the seller. If the seller offers “Free Returns” and the item meets the requirements, you can use a prepaid return label provided by AliExpress.
Open a dispute and request a return
Log in to your AliExpress account and find the order you want to return.
Open a dispute and select the “Return” option.
Provide the details of the return, including the reason.
Provide supporting documents, if applicable (e.g., photos of the item).
Free returns (if available)
If the seller offers “Free Returns” and the item meets the requirements, AliExpress will provide a prepaid return label.
Print the label and carefully package the item in its original packaging.
Return the item within the specified time frame (usually 15 days) to the designated return location.
Return the item to the seller (if return shipping is not free)
If the seller does not offer free return shipping, contact them to obtain the return address.
Carefully package the item and return it using a traceable shipping method.
Provide the tracking number to the AliExpress system.
Refund
The seller must confirm receipt of the returned item.
Once confirmed, the refund will be processed and will take 3 to 20 business days to appear on your account.
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Does AliExpress offer express shipping to Kenya
Yes, AliExpress offers express shipping to Kenya. While not all sellers provide express shipping, it is often available for specific products or through AliExpress Premium Shipping. For example, SendWell Cargo Ltd, a Kenyan courier, often delivers AliExpress packages, but this is always the case.
You can also find express shipping options through third-party shipping services, such as Easy Delivery or ColisExpat, which can help you receive your AliExpress purchases faster than with standard shipping.
How to track AliExpress packages in Kenya
To track AliExpress packages to Kenya, use the AliExpress website or app and look for the “Track Your Order” or “My Orders” section. Then, enter your order number or tracking number to check the status of your shipment.
You can also use third-party tracking services, such as 17TRACK or Ship24, which collect information from multiple carriers.
Here’s a step-by-step guide
Log in to AliExpress
Go to the official AliExpress website or app and log in to your account.
Find your order
Go to the “My Orders” section, where you’ll see a list of your previous purchases.
Find your tracking information
Select the order you want to track and look for the tracking number or “Track” button.
Use Tracking Number
If you have your tracking number, you can use it to track your package on the AliExpress website or with a third-party tracking service.
Tracking Status
The tracking information will inform you of the location and status of your package while it is shipping to Kenya.
What is the average delivery time for AliExpress to Kenya
The average delivery time from AliExpress to Kenya typically ranges from 10 to 45 days. However, this time can vary depending on several factors, including the shipping method you choose, your location in Kenya, and possible delays due to customs or other unforeseen circumstances.
Some users have reported longer delays, especially with specific shipping methods, such as Kenya Post.
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Can I use a local address in Kenya for AliExpress shipping
Yes, you can use a local address in Kenya to ship your AliExpress orders. You can use a residential address, a PO Box, or even an M-Post address if you don’t have a physical PO Box.
Here is a more detailed explanation
Residential address.
You can use your usual residential address to place your order on AliExpress.
PO Box.
You can use a PO Box if you have one. The package will be delivered to the post office, and you will receive a notification for collection.
M-Post.
If you do not have a PO Box, you can create an M-Post address with Kenya Post. You will be given a unique post office number, which you can use as your shipping address on AliExpress.
Home delivery.
Some sellers offer home delivery, especially with services like SendWell Cargo Ltd, but it’s best to check the delivery options at checkout.
What shipping companies does AliExpress use for Kenya
AliExpress offers several delivery options for Kenya, including SendWell Cargo Ltd and Kenya Post (Posta). SendWell Cargo Ltd is often preferred for home delivery and offers free delivery. Posta, especially for standard delivery, may require customers to collect the package from a local post office. Other options, such as ColisExpat and Easy-Delivery, also offer delivery to Kenya.
SendWell Cargo Ltd
AliExpress often partners with SendWell Cargo Ltd for delivery to Kenya, offering free and home delivery. This delivery option is usually available at checkout.
Posta (Kenya Post)
For standard delivery, packages can be delivered by Posta. Customers will receive a text message when the package is ready for collection at their local post office. There may be a charge for picking up your parcel from Posta.
ColisExpat
ColisExpat offers a delivery service for AliExpress purchases in Kenya.
Easy-Delivery
Easy-Delivery also offers a solution to have your AliExpress orders delivered directly to your address in Kenya.
How to get discounts on AliExpress orders in Kenya
To maximize your savings on AliExpress orders in Kenya, look for temporary promotions and discounts on the official website. Look for the “Discounts & Coupons” section on product pages and check for in-store coupons.
Also, use the AliExpress app to take advantage of mobile deals and check product prices for any markdowns.
Promo codes and temporary discounts
Regularly check the official website and AliExpress app for new promotions, as they often offer temporary discounts and coupons.
In-store coupons
When you find a product you’re interested in, scroll down to the “Discounts & Coupons” section to see if any in-store coupons are available.
AliExpress Coins
Search for products with a percentage discount using AliExpress Coins. This discount is often displayed in small print at the bottom of the product price.
Mobile App
Use the AliExpress app, which often offers exclusive discounts and coupons for mobile users.
Price Tracking
If you’re unsure about the price of a product, add it to your cart and check back later to see if the price changes or if there’s a coupon available.
SendWell Cargo Ltd
If you’re concerned about shipping costs or times, consider using a service like SendWell Cargo Ltd. This service can help you ship your AliExpress order to your door in Kenya.
How to handle customs clearance for AliExpress shipments in Kenya
To clear an AliExpress shipment through customs in Kenya, you’ll need to go through customs. That usually involves paying import duties and taxes, which are calculated and settled through various channels, such as MPESA or bank transfers.
You may also need to provide your ID and open the package for inspection.
Here’s a more detailed description
Get notified
You’ll likely receive a notification from the post office or courier that your package has arrived and is awaiting customs clearance.
Gather information
Research customs charges. These include import duties, VAT, and excise duties.
Prepare payment
You may need to pay via MPESA or your bank. You may need an electronic receipt generated by your customs broker.
Prepare for customs clearance
Go to the designated customs office with your identification and be prepared to open and inspect your package if necessary.
Pay charges
Pay the calculated customs charges and any handling fees.
Collect your package
Once payment is confirmed, your package will be cleared through customs and ready for pickup.
Important considerations
Required documents
Although the process is relatively simple, you may be asked to provide valid identification and a commercial invoice.
Contact Customs
For any questions or clarifications, you can contact the Kenya Revenue Authority (KRA) or your local post office for assistance.
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Are there hidden fees when ordering AliExpress products to Kenya
Yes, there may be hidden costs when ordering from AliExpress to Kenya. While there are no additional costs for M-PESA payments, local taxes or shipping charges may apply, especially if your package is subject to customs inspections.
How to contact AliExpress customer service from Kenya
Whether you have a question, a complaint, or need help, our customer service is available by phone or text. Here are the different ways to contact us:
Phone
Call us at [phone number] to speak to a consultant.
Please send us an email at [email address], and we will respond promptly.
Live chat
Visit our website and chat with a consultant in real-time.
Social media
Follow us on our social media channels, and feel free to ask your questions.
How to cancel an AliExpress order shipping to Kenya
To cancel an AliExpress order shipped to Kenya, please get in touch with the seller directly. If the order has not yet been shipped, you can use the “Cancel order” button on the order details page and submit a cancellation request. If the seller accepts, the order will be canceled, and you will receive a refund.
Steps to cancel an order
Find the order
Find the order you want to cancel in the “Orders” section on AliExpress.
Open the order details
Click on the order to view its details.
Cancel the order
Find and click the “Cancel order” button.
Choose a reason
Select the reason for cancellation from the available options.
Submit the request
Click the “Submit” button to send the cancellation request to the seller.
Seller approval
The seller will receive your cancellation request and have 72 hours to respond.
Refund
If the seller approves your request or does not respond within 72 hours, the order will be canceled, and you will receive a refund via your original payment method.
Can I buy electronics from AliExpress and ship to Kenya
Yes, using SendWell Cargo Ltd you can buy electronics and other items on AliExpress and have them delivered to Kenya. You can buy directly from AliExpress and have your items delivered to your address in Kenya, or use a courier to have them delivered to a warehouse abroad, which will then give them to you in Kenya.
Shipping directly from AliExpress
AliExpress allows you to enter your Kenyan address at checkout.
According to Safaricom, you can often pay using M-PESA, a popular mobile payment service in Kenya.
Keep in mind that customs duties and taxes may apply to imported items.
Using shipping services
SendWell Cargo Ltd and Colis Expat are examples of shipping services that allow you to buy from AliExpress and have your items delivered to a warehouse in their country, then shipped to Kenya.
This can be useful if the seller doesn’t ship directly to Kenya.
You will likely have to pay shipping costs to the courier’s, SendWell Cargo Ltd, warehouse and then shipping costs from their warehouse to Kenya.
Don’t stress—Just WhatsApp Abdi Haji on WeChat WhatsApp or Call +8619502055747.
How to check if a product ships to Kenya on AliExpress
To check if a product ships to Kenya on AliExpress, visit the product page and review the shipping options or costs listed. If Kenya is not listed as a supported shipping destination, the delivery will not be processed. You can also check the product details or shipping information to see if the seller offers shipping to Kenya.
1. Find the product
Search for the product you’re interested in on AliExpress.
2. Check the shipping details
Find the shipping options or costs on the product page. This information often indicates which countries the seller can ship to.
3. Check the shipping policies
Some sellers have specific shipping policies or restrictions that may exclude Kenya. Read the product details or shipping information carefully to be sure.
4. Contact the seller
If you have any questions, you can contact the seller directly through AliExpress for information about shipping to Kenya.
5. Use a shipping calculator
AliExpress may offer a shipping calculator that can help you estimate shipping costs to Kenya.
Does AliExpress ship food items to Kenya
Yes, AliExpress ships to Kenya. While you can find groceries on the platform, dropshipping is not always available. You may need to use a third-party service, such as SendWell Cargo Ltd or ColisExpat, to forward your AliExpress orders to Kenya. These services receive your AliExpress orders and forward them to your address in Kenya.
What taxes apply to AliExpress shipments in Kenya
AliExpress shipping to Kenya may be subject to various taxes, including import duties, excise duties, value-added tax (VAT), an import declaration fee (IDF), and a railway development tax (RDL). Import duties can range from 0% to 25%, with potentially higher rates for sensitive items.
VAT is generally 16%, while IDF and RDL are 3.5% and 2%, respectively. Additionally, the Finance Act of 2023 introduced an Export and Investment Promotion Levy (EIPL) for certain imported goods.
Import duties.
These vary depending on the imported product and can range from 0% to 25%, as specified in the EAC Common External Tariff. Sensitive items may be subject to higher duties.
Excise duties.
These apply to excisable products and are determined by the Excise Duty Act, 2015.
Value Added Tax .
The standard rate is 16%, but certain items may be exempt, with a VAT rate of 0%.
Import Declaration Fee .
A rate of 3.5% is levied on the import value.
Railway Development Levy.
A rate of 2% is levied on the value of imports.
Export and Investment Promotion Levy.
The EIPL, introduced by the Finance Act of 2023, applies to certain imported products at a rate of 10% or 17.5%.
How to use AliExpress coupon codes in Kenya
To use AliExpress promo codes in Kenya, you need to have a valid coupon. Then, while shopping, add the desired items to your cart. Go to checkout and enter the promo code in the appropriate field. Apply the code and verify that the discount is applied before completing your purchase. Verify that the coupon has a minimum order quantity and is still valid.
Find and get a coupon
Search for coupons on the AliExpress website or through promotional offers. You can also find coupons in the AliExpress app or by searching online.
Shop and add items
Browse AliExpress and add the items you want to purchase to your cart.
Proceed to checkout
Click “Go to checkout” when you have finished your order.
Enter and apply the promo code
On the order confirmation page, locate the field to enter the promo code. Enter it and click “Apply”.
Verify the discount
Verify that the discount has been applied correctly before confirming your order.
Complete your purchase
Once you have verified the discount, you can proceed with completing your purchase, and your order will be placed.
Check the coupon terms
Be aware that coupons often have specific terms and conditions, such as minimum order amounts or expiration dates. Make sure you meet these conditions before using the coupon.
Consider using M-PESA:
AliExpress allows payments via M-PESA in Kenya. You can select M-PESA as your payment method and follow the instructions to complete your transaction.
Search for AliExpress Coupons
AliExpress may offer coupons specifically for Kenyan users, so check the AliExpress website for offers specific to your region.
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Can I consolidate multiple AliExpress orders for shipping to Kenya
Yes, you can combine multiple AliExpress orders for delivery to Kenya, but this requires a shipping service that supports this option. AliExpress does not support combined shipping for orders from different sellers.
1. Buy on AliExpress: Buy your items from multiple sellers on AliExpress.
2. Use a shipping service: Choose a shipping service like SendWell Cargo Ltd or MyUS.com.
3. Enter your shipping address: When you place your AliExpress orders, use the shipping service address as your delivery address.
4. Receive packages at the shipping center: The shipping service will collect and store your packages on your behalf.
5. Request consolidation: Once you have received all your packages, you can request that the shipping service consolidate them into a single shipment.
6. Pay shipping: You pay the shipping service to send the consolidated package to your address in Kenya.
Benefits of consolidation
Lower shipping costs
Combining multiple packages often reduces the total shipping cost compared to shipping them individually.
Faster delivery
By combining your orders, you can receive your items faster than if you shipped them separately.
How to change shipping address on AliExpress orders to Kenya
To change the shipping address for an AliExpress order before shipping, you must contact the seller and request the change. Once the order has shipped, you can contact the carrier to request that they reroute the package. If the seller is unable to change the address, you may need to cancel the order and place a new order with the correct address.
Before shipping the order
1. Contact the seller
Please find the contact information on the order details page and ask them to change the shipping address.
2. Explain the situation
Clearly explain that you need to change the shipping address and provide the correct address. 3. If the seller refuses or does not respond:
Consider canceling the order and placing a new order with the correct address.
Once your order has shipped
1. Track your order
Use your AliExpress tracking number to find out which carrier is handling your order.
2. Contact the carrier
Contact them (e.g., SendWell Cargo Ltd, DHL, FedEx, UPS) and explain that you would like to change the shipping address.
3. Request a redirect
Ask the carrier, SendWell Cargo Ltd, if they can redirect your package to the correct address.
4. Provide the correct address
Provide the carrier with the correct address and all necessary information to facilitate the redirection.
What is the maximum package size AliExpress ships to Kenya
Although AliExpress does not explicitly specify the maximum size of packages shipped to Kenya, as a general rule for international shipments, the sum of the length, Width, and height cannot exceed 200 cm (80 inches). Most specialized carriers, including AliExpress, generally have a maximum single dimension of 150 cm (60 inches).
Therefore, it is advisable to avoid packages significantly larger than this dimension to ensure a smooth delivery.
Here is a more detailed breakdown
Length + Width + Height: The combined dimensions of a package should ideally be less than 200 cm.
Single dimension: A single side (length, Width, or height) should generally not exceed 150 cm.
Weight: While size is a factor, weight also affects shipping costs and can limit the size of the package.
In summary, to avoid problems when shipping to Kenya with AliExpress, prioritize packages that meet these dimensions. It is advisable to contact AliExpress shipping department or a carrier for more specific information.
How to avoid scams when buying from AliExpress in Kenya
To avoid scams on AliExpress in Kenya, prioritize secure payment methods, carefully read seller ratings and reviews, and be wary of products claiming to be from big brands. Avoid direct payments outside the platform and be wary of overly tempting offers.
1. Secure payment methods
Always use secure payment methods offered by AliExpress, such as credit cards or PayPal, according to DS users.
Avoid direct payments or alternative methods not covered by AliExpress protection policy.
2. Seller ratings and reviews
Check seller ratings and reviews to gauge their trustworthiness.
Look for positive reviews and ratings from verified buyers, which indicate a trustworthy seller.
Be wary of sellers with few or no reviews, especially sellers claiming to be selling well-known brand items.
3. Be wary of big brands and discounted items
Be wary of products claiming to be from big brands, as they are often counterfeit.
Avoid offers that seem too good to be true, as they may be scams.
4. Use buyer protection and dispute resolution mechanisms
Make sure you understand AliExpress buyer protection and refund policy, which provides recourse in the event of a problem.
In the event of a dispute, use the platform’s dispute resolution mechanisms before contacting your credit card company.
5. Don’t rush to confirm delivery
Don’t rush to confirm delivery before inspecting the products and verifying that they match the description.
Wait until you have verified the product is in good condition.
6. Watch out for “Blow Dry” scams
Watch out for “Blow Dry” reviews, where sellers create fake accounts and ship products to these addresses to boost their ratings.
Look for authentic, verified reviews from genuine buyers.
7. Use the “Authenticity Guaranteed” badge
Where available, look for products bearing the “Authenticity Guaranteed” badge, which provides an added layer of protection against counterfeiting.
Can I insure AliExpress shipments to Kenya
Yes, it is possible to ensure my AliExpress shipments to Kenya. AliExpress offers a “Buyer Protection” service, which covers lost or damaged products. While this service does not provide direct insurance, it does offer a dispute resolution option, as well as the choice of a refund or replacement.
What payment gateways are supported by AliExpress in Kenya
AliExpress supports several payment gateways in Kenya, including M-PESA, Alipay, credit cards, debit cards, and PayPal. Specifically, AliExpress has partnered with Safaricom and Ant Financial Services to enable M-PESA payments. The company also offers other payment options in local currencies, expanding its presence in the African market.
Are there special AliExpress warehouses for Kenya
Although AliExpress does not have warehouses exclusively in Kenya, many suppliers use warehouses in various countries By selecting suppliers with local warehouses, you can enjoy faster and more cost-effective delivery to Kenya.
Additionally, some suppliers ship directly from China, and you can also opt for shipping options like SendWell Cargo Ltd for special items or AliExpress Selection Standard, which may require using the post office.
How to speed up AliExpress shipping to Kenya
For faster shipping to Kenya on AliExpress, consider choosing sellers who offer expedited shipping options, such as AliExpress Premium. Additionally, prioritize sellers with local warehouses and consider using express services, such as SendWell Cargo Ltd, DHL or FedEx, for urgent orders.
Also, contact sellers to inquire about faster shipping options and explore different shipping methods, such as ePacket, to find a balance between price and speed.
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What is the refund process for AliExpress orders in Kenya
To request a refund for an AliExpress order in Kenya, you must first open a dispute in your order details. This process enables you to request a refund for various reasons, including items not received or damaged.
Here is a general overview of the refund process
1. Open a dispute
Go to “My Orders” on AliExpress and find the order in question.
Select “Open a dispute” to start the process.
2. Choose the type of refund
You can choose between “refund only” (without returning the item) or “return and refund” (if you want to return the item).
Explain the reason for your dispute (e.g., item not received, damaged, etc.) and provide evidence (photos, videos).
3. Negotiate with the seller
The seller has a deadline to respond to your dispute.
Try to resolve directly with the seller.
4. AliExpress Intervention (if necessary)
If the seller is unresponsive or you are unable to reach an agreement, AliExpress will intervene.
They will review your case and determine if a refund is appropriate.
5. Processing the Refund
Once a decision is made, AliExpress will process the refund.
The refund method is usually the same as the original payment method. • Refund processing times can vary but typically take 3 to 20 business days.
How to read AliExpress product reviews when shopping from Kenya
To effectively read AliExpress product reviews when shopping in Kenya, several key factors should be taken into consideration. Look for a large number of positive reviews, preferably with a rating of 4.4 or higher. Examine the images and visuals in the reviews to gain a more realistic sense of the item’s quality.
Also, check the seller’s rating (at least 94%) and read reviews from other buyers to assess their reputation.
Can I pay AliExpress with a Kenyan bank card
Yes, you can pay for your items on AliExpress with a Kenyan credit card, including Visa or MasterCard. AliExpress accepts these types of cards for international payments. You can also use M-PESA GlobalPay, a virtual Visa card linked to your M-PESA wallet. With M-PESA GlobalPay, you can make payments to international online merchants such as AliExpress, Netflix, and Amazon.
How to track AliExpress shipments after they arrive in Kenya
SendWell Cargo Ltd can help you track an AliExpress shipment after it arrives in Kenya, you will need to use the tracking number provided by the seller or available in your AliExpress account under “My Orders.” You can then use this tracking number on the carrier’s website (such as Kenya Post or your chosen international carrier, SendWell Cargo Ltd, if applicable) or a universal tracking website.
1. Find your tracking number
Log in to your AliExpress account.
Go to “My Orders” and find the order you want to track.
In the order details, you will find the tracking number, a unique alphanumeric code.
2. Choose a tracking method
Carrier website: If your package is delivered by Kenya Post or another carrier, use their website and enter your tracking number to check the status.
Universal tracking website: Websites allow you to track shipments from multiple carriers, including AliExpress. Paste your tracking number to identify the carrier and receive updates automatically.
3. Tracking updates
After entering your tracking number, check the carrier website or universal tracking website regularly to monitor the progress of your package.
Example
Let’s say your AliExpress order was placed by Kenya Post and has the tracking number “KE123456789”. You can then visit the Kenya Post website and enter this tracking number to check the current location of your package. You can also visit a website like Ship24 and enter the same tracking number for updates.
Are AliExpress prices cheaper for buyers in Kenya
It is difficult to say for sure whether AliExpress prices are generally more favorable for Kenyan buyers, as they can vary significantly depending on the product, seller, and shipping costs. However, AliExpress is a popular platform for international sourcing, and the opportunity to take advantage of lower prices is a big plus for many Kenyan buyers.
How to open a dispute on AliExpress from Kenya
To open a dispute on AliExpress from Kenya, log in to your AliExpress account, go to “My Orders,” find the order you want to open a dispute for, and click “Open Dispute.”
You will have two options: “Return Items” for a return and a full refund, or “Refund Only” for a partial refund if you do not want to return the item.
Step-by-step
1. Log in to your AliExpress account: Go to the AliExpress website and log in with your registered email address and password.
2. Locate your order: Go to “My Orders” and select the order you wish to dispute.
3. Open a dispute: Click “Open a dispute” to start the dispute process.
4. Choose your dispute option: You can choose between “Return items” (for a return and a full refund) or “Refund only” (for a refund without returning the item).
5. Provide details: Answer a few questions explaining why you want to open a dispute, explain the issue, and provide relevant evidence (photos, videos, etc.).
6. Submit a dispute: After filling out the form, submit your dispute. The seller will be notified and must respond within 5 days.
7. Negotiate with the seller: During the dispute process, you can negotiate with the seller to find a solution.
Can I use PayPal to pay on AliExpress from Kenya
No, Wise says PayPal is not a widely accepted payment method on AliExpress. While PayPal is available in Kenya, Wise states that it is not offered for most purchases on AliExpress, particularly for sellers shipping to Kenya. Wise also notes that PayPal may be offered by some merchants who have enabled it, but it is not a standard payment method.
What are the best-selling products on AliExpress shipped to Kenya
It is challenging to determine the top-selling products on AliExpress that ship to Kenya, as AliExpress data is not always publicly available. However, based on general trends and reports, a few popular product categories and specific items frequently ship to Kenya:
Popular Product Categories
Fashion: Clothing, shoes, and accessories, including handbags and jewelry.
Electronics: Cell phones, accessories, smart devices, and other tech gadgets.
Home & Garden: Home decor, kitchenware, furniture and tools.
Health & Beauty: Personal care products, beauty tools, and fitness equipment.
Car: Car accessories, parts, and gadgets.
Popular Items
Shoulder Bags: Fashionable and practical accessories.
Bottle Warmers: Practical for busy parents.
Breastfeeding Pillows: Provide stability and comfort while breastfeeding.
Car Phone Holders: Essential for easy and safe navigation.
Dash cams: Very popular for recording car accidents.
How to avoid customs delays on AliExpress shipments to Kenya
To avoid customs delays on AliExpress shipments to Kenya, ensure that your order details are accurate, including your full name, address, and phone number. Contact the seller to inquire about any import duties or taxes and to understand the Kenyan customs procedures for importing from China.
Here is a more detailed description
1. Accurate information
Full name, address, and phone number
Provide accurate and complete information to avoid issues during customs clearance.
Seller contact information
Please get in touch with the seller directly for specific documentation or customs clearance requirements in Kenya.
2. Customs clearance and duties
Kenyan customs procedures
Familiarize yourself with Kenyan customs procedures for importing goods from China, including the required documentation and any applicable import duties or taxes.
Inquiry from the seller
Ask the seller if you will need to pay import duties, taxes, or other customs charges.
3. Deal with potential delays
Missing documents
If a package is held up due to missing documents, contact the seller and request the necessary documents to proceed with the shipment.
Contact Customs
If you have any concerns about the status of your package, please get in touch with your local customs office to determine the reason for the delay.
Dispute with AliExpress
If the seller doesn’t respond or doesn’t provide the requested documents, open a dispute on AliExpress and provide proof of the customs delay.
What is the best courier for AliExpress to Kenya
When shipping to Kenya via AliExpress, selecting the right carrier depends on your priorities, including speed, cost, and delivery options. SendWell Cargo Ltd, DHL and FedEx are popular options for express shipping, while Cainiao and ePacket (and their AliExpress equivalents) are often used for standard shipping.
Additionally, services like SendWell Cargo Ltd and Easy-Delivery offer shipping services, which can give you more control over the final delivery.
Express shipping (SendWell Cargo Ltd, DHL, FedEx): These services offer faster delivery times but are generally more expensive.
Standard shipping (Cainiao, ePacket): These services are more affordable but take longer to ship.
Shipping Services (China Kenya Sipping, Easy-Delivery): These services receive your AliExpress orders and ship them to your address in Kenya. That offers flexibility but may incur additional costs.
Does AliExpress offer buyer protection for Kenyan customers
Yes, AliExpress offers Buyer Protection for buyers in Kenya. That means you are protected if your order does not arrive, is damaged, or does not match the product description, as stated by AliExpress. The protection period lasts 15 days from the confirmation of receipt of the item.
How it works
Buyer Protection
All items marked with “Buyer Protection” are covered, with some exceptions, including customized items and those damaged by the buyer.
Starting a dispute
If you have any issues, you can open a dispute via the Order Details page.
Dispute options
You can choose to return the items and request a full refund or request a refund without returning the item.
How to register for AliExpress affiliate program in Kenya
To apply for the AliExpress Affiliate Program in Kenya, you must first create an AliExpress account. If you already have one, log in. If not, create one. Then, go to the AliExpress Affiliate Program page and submit your application.
Create an AliExpress account (if you don’t have one)
Go to the AliExpress website.
Click the “Register” button.
Follow the instructions to create an account.
Log in to your AliExpress account
If you already have an account, click the “Sign Up” button.
Enter your email address and password.
Log in to the AliExpress Affiliate Program:
After logging in, you will be directed to the AliExpress Affiliate Program page.
You can usually access it by searching for “affiliate program” or similar terms on the website.
Submit your application
Follow the instructions on the affiliate program page to submit your application.
You may be asked to provide information about your website, blog, or social media.
Review and approval
AliExpress will review your application.
The review process may take a few business days, and YouTube says it may take 1 to 3 business days.
You will be notified via email if your application is successful.
Are there AliExpress warehouses in Africa or Kenya
While AliExpress does not have physical warehouses in Kenya or other African countries, the company is actively expanding its presence in the region. AliExpress has opened a showroom in Ethiopia, where buyers can view products in person and place bulk orders.
The company has also made significant efforts to improve delivery times and offer faster cross-border shipping in countries such as Kenya. To meet the demand for dropshipping, companies like Easy-Delivery offer services that allow users to have their AliExpress orders delivered directly to their addresses in Kenya.
Register with Easy-Delivery, use the address listed on AliExpress, and then have the order delivered to your residential address in Kenya.
Can I ship AliExpress orders to a Kenya freight forwarding address
Yes, you can help you ship AliExpress orders to a shipping agent’s address in Kenya. AliExpress allows you to specify a shipping address during checkout and use a shipping agent’s address in Kenya as the delivery address.
Here’s how it works
1. Sign up with a shipping service: Choose a service like SendWell Cargo Ltd or ColisExpat.
2. Get your shipping address: After signing up, you’ll receive a personalized address that you can use as your shipping address on AliExpress.
3. Order on AliExpress: Go to AliExpress, select the items you want, and add them to your cart.
4. Use your shipping address: Enter your shipping address in the checkout section.
5. Transfer your order: Once your order arrives at the carrier’s warehouse, you’ll receive a notification and can choose your preferred international delivery option to have it delivered to your home in Kenya.
How to track AliExpress orders with Kenya postal service
To track an AliExpress order with Kenya Postal Service, you’ll first need to find the tracking number associated with your order on AliExpress. You can then use it on the Kenya Post website.
Here’s a step-by-step guide
Find your AliExpress tracking number
Log in to your AliExpress account.
Go to “My Orders”.
Select the order you want to track.
Click “Track Order” or “Details”.
Your tracking number will be displayed (usually an alphanumeric code).
Track your order on the Kenya Postal Corporation website
Go to the Kenya Postal Corporation tracking page.
Enter the tracking number found on AliExpress.
Click “Track Shipment” or a similar button.
The website will show you the current status of your package.
Important Notes
Tracking Number and Order Number
Do not confuse the AliExpress order number with the tracking number. The tracking number is needed to track your package.
Different Carriers
AliExpress uses different shipping methods and carriers. Suppose another international carrier, such as SendWell Cargo Ltd, DHL or UPS, ships your order. In that case, you may need to use their specific tracking websites instead of the Postal Corporation of Kenya website
SendWell Cargo Ltd
If SendWell Cargo Ltd ships your order, you can also track it on their website.
Delivery by Post
The Postal Corporation of Kenya (Post) generally handles international parcels for orders that are not shipped via express carriers, such as DHL or UPS.
Does AliExpress ship clothes to Kenya
Yes, AliExpress ships clothing and other products to Kenya. You can shop on AliExpress and have your orders delivered to your home or a specific address in Kenya. Some companies, such as SendWell Cargo Ltd and ColisExpat, specialize in forwarding AliExpress purchases to Kenya. AliExpress also partners with SendWell Cargo Ltd for deliveries to Kenya.
How to pay customs duties for AliExpress shipments in Kenya
To pay customs duties for AliExpress shipments to Kenya, you will likely need to use a bank or mobile banking platform after the customs broker or your customs broker has generated a receipt. This receipt is visible and available at the bank, and you can pay via M-PESA or a debit card. You can also pay via a customs broker, who will handle the import documents and payment on your behalf.
1. Use a customs broker
If your shipment exceeds certain thresholds or requires specific documentation, you must use a licensed customs broker, as required by the KRA.
2. Customs declaration and proof of payment
The customs broker will submit the necessary import documents and receive proof of payment.
3. Payment
You will need to pay customs fees at your bank or via a mobile banking platform such as M-PESA.
4. Shipping costs
You may also need to pay shipping costs at a separate counter, in cash, or via M-PESA.
5. Redirection to the post office
You can often have your package redirected to the nearest post office for collection.
Key points
Customs fees are not always included in the AliExpress price – be aware that you will have to pay additional fees.
Check with the seller: Check with the seller on AliExpress for any customs duties, taxes, or other customs charges.
Use the M-PESA payment channel on AliExpress: If available, you can pay directly through the AliExpress app using M-PESA.
Can I ship bulk orders from AliExpress to Kenya
Using SendWell Cargo Ltd you can ship bulk orders from AliExpress to Kenya, but there are a few things to keep in mind. You can ship your items directly to your address in Kenya via AliExpress Standard Shipping or use a shipping service to have them shipped to an address outside of Kenya and then have them delivered to your home.
How to open a business account on AliExpress from Kenya
To open a business account on AliExpress from Kenya, you will need to register as a seller, provide your business details, and pay an annual fee. You will also need to comply with local regulations, which may require a VAT number and business license.
1. Register as a seller: Go to the AliExpress seller portal and click the “Sign up for AliExpress” button.
2. Create an account: Enter your email address, choose a password, and verify your email address.
3. Enter your business details: AliExpress will request information about your business in Kenya, including your VAT number and business license.
4. Provide personal details: You will need to provide the personal information of your company’s legal representative.
5. Category registration: Once your account is approved, you will need to select the product categories you want to sell. 6. Annual Refund Fees: There may be annual fees for managing your seller account.
7. Set up your online store: Now, you can set up your online store, choose a template, and configure your shipping options.
8. Add and List Products: You can finally add your products to your store and start selling.
What documents are needed for customs clearance of AliExpress packages in Kenya
For AliExpress customs clearance in Kenya, you typically need a commercial invoice and may require additional documents, depending on the value and type of goods being imported. A valid commercial invoice is required, along with a certificate of origin, an export license, and a certificate of insurance. For parcels, you may also need a delivery note (P195) and an F147 form.
Required documents
Commercial Invoice
This document is essential and describes the shipment, including the value, description, and quantities of the goods.
Certificate of Origin
This document may be required to prove the origin of goods and determine whether they are eligible for preferential trade agreements or duty exemptions.
Export License (if applicable)
Some goods require an export license before they can be shipped out of the country.
Insurance Certificate
This document may be required to prove that the shipment is insured against loss or damage during transit.
Bill of Lading (for sea freight) or Air Waybill (for air freight)
These documents are essential for tracking shipments and providing proof of delivery.