Yes, AliExpress ships to Kenya! Discover how to order from AliExpress to Kenya, shipping options, delivery times, and tips for smooth online shopping from Kenya.
Does AliExpress ship to Kenya
Yes, AliExpress ships to Kenya. You can order items from AliExpress and have them delivered to Kenya, either directly or through third-party shipping services like SendWell Cargo Ltd.
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How do I order from AliExpress to Kenya
To order from AliExpress to Kenya, you need to create an account on AliExpress, search for the items you want, and select an appropriate shipping method.
You can then pay via M-PESA or another accepted payment method. Consider using a shipping carrier like SendWell Cargo Ltd if you need assistance with shipping or want to consolidate multiple orders.
How long does AliExpress take to deliver to Kenya
Shipping from AliExpress to Kenya typically takes 2-3 weeks. However, this time can vary depending on the shipping method, seller location, and customs clearance.
Some users have reported receiving their order within two weeks, while others have had to wait up to a month. You can ship your order via SendWell Cargo Ltd for faster delivery.
What is the shipping cost from AliExpress to Kenya
Shipping costs from AliExpress to Kenya vary greatly depending on the seller, shipping method, and the weight and size of the item.
Shipping costs typically range from a few hundred to a few thousand Kenyan shillings. Many sellers offer free or discounted shipping, especially for smaller items. SendWell Cargo Ltd offers affordable shipping costs.
Is AliExpress delivery to Kenya reliable
AliExpress delivers to Kenya, but the process isn’t always straightforward. You can choose from several shipping methods, such as SendWell Cargo Ltd.
Some offer home delivery, while others require you to pick up your package at a local post office or warehouse.
Which AliExpress sellers ship to Kenya
Many AliExpress sellers ship to Kenya, either directly or through third-party services. For drop shipping, AliExpress Standard Shipping is a common option.
You can also use services like SendWell Cargo Ltd to ship your AliExpress orders to Kenya if the seller doesn’t offer dropshipping.
Can I use M-Pesa to pay on AliExpress
Yes, you can pay with M-PESA on AliExpress.
Safaricom has partnered with AliExpress to enable Kenyan shoppers to pay for their purchases using the M-PESA mobile payment service.
Download the AliExpress app or visit the website: You can shop on AliExpress through the app or the website.
Register on AliExpress: If you don’t already have an AliExpress account, create one.
Select M-PESA as your payment method: Choose M-PESA at checkout.
Enter your M-PESA mobile number: Enter the mobile number associated with your M-PESA account.
Complete payment: You will receive a notification to enter your M-PESA PIN and authorize the payment.
What are the best AliExpress shipping methods to Kenya
The best shipping methods from AliExpress to Kenya depend on your priorities. For fast delivery, AliExpress Premium Shipping and SendWell Cargo Ltd are great options.
For a compromise between speed and affordability, consider SendWell Cargo Ltd as a budget option.
Does AliExpress offer free shipping to Kenya
Yes, AliExpress offers free shipping to Kenya for some products; however, this option is not universal and varies depending on the seller and the specific product.
Many sellers offer free shipping as part of a promotion or for purchases above a certain amount.
Here’s a more detailed explanation:
Free shipping is not guaranteed:
While some sellers offer free shipping, it is not a usual feature for all products or sellers on AliExpress.
Depending on the seller:
Free shipping availability often relies on each seller’s policies and promotions.
Product specific:
Free shipping may be given on specific products or during promotional periods.
Alternative shipping options:
Even if free shipping is not available, AliExpress offers several shipping methods, including standard shipping and express shipping, such as SendWell Cargo Ltd, which will incur an additional fee.
Consider using a shipping service:
If you are having trouble finding dropshipping services in Kenya, consider using a service like SendWell Cargo Ltd to receive your AliExpress orders.
SendWell Cargo Ltd provides a local address in a country where AliExpress delivers to and then redirects the package to your Kenyan address.
Tracking:
AliExpress provides tracking numbers for most orders, enabling you to monitor the shipment’s progress.
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How do I track my AliExpress order in Kenya
To track your AliExpress order in Kenya, you will need your tracking number and the AliExpress website or a tracking service.
First, find your tracking number in your AliExpress order details. Then, visit the AliExpress website or use a tracking service.
Enter your tracking number, select “AliExpress” as your carrier (or let the system automatically detect it), and click “Track.” This will give you the current status and location of your package. When using SendWell Cargo Ltd, you can easily track your parcel.
Which courier does AliExpress use in Kenya
In Kenya, AliExpress mainly uses SPEEDAF for standard shipping. For express shipping, it may use international carriers such as SendWell Cargo Ltd or FedEx.
If you choose AliExpress Standard Shipping, SPEEDAF will deliver your package to your home or local post office. Some users have also reported receiving packages via the Postal Service (Kenya Post).
Key Points:
SPEEDAF: The primary carrier for AliExpress Standard Shipping in Kenya.
Express Shipping: Options include SendWell Cargo Ltd, DHL, UPS, FedEx, etc.
Post: May be involved in the delivery process, especially with Standard Shipping or when using Cainiao.
Cainiao: Used for some AliExpress Standard Shipping options, but delivery may be less reliable.
What are AliExpress customs charges in Kenya
AliExpress customs fees in Kenya include import duties, VAT, Import Declaration Fee (IDF), and Railway Development Levy (RDL).
These fees are normally calculated based on the value of the imported goods, including shipping costs (CIF value). Additionally, a customs broker may charge a fee for handling the customs clearance.
Here are the details:
Customs duties: These differ based on the type of goods and can vary from 0% to 25%, or even higher for sensitive goods, as per the Common External Tariff (CET) of the East African Community.
VAT (Value Added Tax): The standard VAT rate is 16%, but some items may be exempt.
Import Declaration Tax (IDF): Reduced from 3.5% to 2.5% for all imported goods by the Finance Act 2023.
Railway Development Tax (RDL): Charged at 2% of the import value.
Customs Fees: These are separate charges for services provided by a customs broker to handle customs clearance.
Shipping Fees: Shipping fees is included in the CIF value to calculate import duties and taxes, but AliExpress may also charge a separate shipping fee.
Excise Duty: These fees may apply if the imported item is subject to excise duty, as per the Excise Duty Act, 2015.
Can I get electronics from AliExpress in Kenya
Yes, you can buy electronics on AliExpress and have them shipped to Kenya. AliExpress offers a wide range of electronics and ships internationally, including to Kenya.
You may need to use a third-party service like, SendWell Cargo Ltd to handle shipping and customs clearance.
Is it safe to shop on AliExpress from Kenya
Like Amazon, you can buy anything on AliExpress. Unlike Amazon, AliExpress sellers are independent, which makes AliExpress vs.
eBay shipping price comparisons more accurate and secure. AliExpress is a retail company based in China.
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How can I avoid customs fees on AliExpress orders to Kenya
It is challenging to entirely avoid customs fees on AliExpress orders in Kenya, as the government determines these fees and depends on the value and type of goods.
However, here are some tips to minimize or better understand them.
Understanding customs fees
Not included in AliExpress prices:
Customs duties and taxes are normally separate from the item price and shipping costs.
Variable fees:
The amount you pay can differ significantly from zero to several times the price of the item.
Non-Seller Based:
Sellers on AliExpress are generally not responsible for collecting or paying customs fees on behalf of their customers.
Calculation:
Fees are generally calculated based on the value of the goods, the type of goods, and the country of origin.
What is the best time to buy on AliExpress from Kenya
The best time to shop on AliExpress from Kenya is during sales and promotions, such as the AliExpress Anniversary Sale, 11.11 (Singles’ Day), and Black Friday.
These events give significant discounts and deals on a wide range of products.
When planning your purchases also consider the time difference between China and Kenya.
Sales:
AliExpress Anniversary Sale: Usually held in March, offers remarkable discounts across the platform.
11.11 Singles’ Day: A major shopping day in November with significant discounts on various items.
Black Friday/Cyber Monday: Late November, with deals on electronics and other popular products.
Time Zone:
Please note that China is approximately 5 hours ahead of Kenya. If you want to take advantage of the start of the sales you may need to adjust your shopping schedule.
Product niches:
Different product categories can benefit from discounts during specific periods. For example, you can find good deals on electronics during Black Friday.
Delivery times:
Please note that shipping from AliExpress to Kenya may take some time. Plan your purchases accordingly, mostly for items you need urgently.
Secure shipping:
If you use a delivery service like SendWell Cargo Ltd, we recommend checking their delivery times and sale deadlines.
How do I pay on AliExpress from Kenya
To pay on AliExpress from Kenya, you can use M-PESA. You will be asked to enter your M-PESA number and PIN to complete the transaction.
The total cost will be displayed in Kenyan shillings, with the standard Lipa na M-PESA Paybill fee.
Here’s a more detailed breakdown:
1. Select M-PESA as your payment method:
When you go to checkout on AliExpress, select M-PESA as your payment method.
2. Enter your phone number:
You will be prompted to enter the mobile number associated with your M-PESA account.
3. Confirm your PIN:
You will receive a notification on your phone to enter your M-PESA PIN and authorize the payment.
4. Complete the transaction:
Once you enter your PIN, the transaction will be processed and you will receive a validity message.
5. Delivery:
You can also use your PO Box number as your delivery location.
What is AliExpress Standard Shipping to Kenya
AliExpress Standard Delivery to Kenya is typically delivered to a local post office or, in some cases, directly to your home, depending on the carrier used.
While some users have reported that their packages were delivered via Speedaf (which typically involves home delivery), others have noted that their packages were sent to the post office, especially when the shipping method was not specifically Speedaf.
There have also been reports of paid postal deliveries. You can also use SendWell Cargo Ltd, which offers door to door delivery.
Does Cainiao ship to Kenya from AliExpress
Yes, Cainiao ships to Kenya from AliExpress. Cainiao is the logistics arm of Alibaba and offers several shipping options, including some to Kenya.
When ordering through AliExpress, Cainiao is often one of the shipping options, especially for cheaper but potentially slower deliveries.
Cainiao Super Economy:
This is a more affordable shipping option, but delivery times can be longer (30-50 days), and tracking may be limited.
Other Cainiao options:
In addition to Super Economy, Cainiao offers other shipping options from AliExpress to Kenya, some of which offer faster delivery times and better tracking.
Shipping to Kenya:
Depending on the Cainiao option you choose and the seller you choose your AliExpress order may be delivered to your address by Speedaf or Kenya Post with Speedaf being the most common choice.
Tracking:
Cainiao offers tracking for various shipping options, enabling you to monitor the progress of your package.
Choosing the correct shipping method:
When selecting a shipping method on AliExpress, carefully review the options and choose the best one for your needs in terms of speed and tracking capabilities.
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How much are import taxes for AliExpress in Kenya
Customs duties for AliExpress purchases in Kenya vary depending on the value, type, and origin of the item but generally include customs duties, VAT, and other charges.
Custom duties are calculated based on the CIF Cost, Insurance and Freight value, which is the value of the goods plus the costs of shipping and insurance.
What is the average delivery time from AliExpress to Nairobi
The average delivery time from AliExpress to Nairobi is typically 15 to 60 days.
This time can vary depending on the shipping method, carrier, and processing times. Standard delivery typically takes 12 to 20 business days, while expedited options can arrive in 7 to 20 days.
Some suppliers like SendWell Cargo Ltd with local warehouses may offer even faster delivery, even within 7 to 20 days.
How do I find Kenyan-friendly sellers on AliExpress
To find AliExpress sellers that cater to Kenyan customers, focus on sellers that ship to Kenya and accept M-PESA as a payment method.
You can strain your search results by delivery options to include sellers that ship to Kenya, then search for sellers that offer M-PESA as a payment method.
1. Delivery to Kenya:
Filter your search results:
Use the filters when searching on AliExpress to narrow down your results to sellers that ship to Kenya. You’ll normally find this option under the Delivery filter.
Check seller pages:
After applying the delivery filter, carefully review the delivery information on each product page. Confirm that the product can be shipped to your specific address in Kenya.
2. Payment options:
M-PESA availability:
Look for sellers that offer M-PESA as a payment method. This is a common mobile payment service in Kenya, often integrated with AliExpress.
Confirm payment methods:
Check the product page to see if M-PESA is listed as an accepted payment procedures before completing your purchase.
3. Additional tips:
Read seller reviews:
Check the seller’s ratings and reviews to gauge their trustworthiness, product quality, and delivery service.
Consider using a parcel service:
If you find sellers who don’t ship directly to Kenya, consider using a parcel service like SendWell Cargo Ltd. This service can receive your order and ship it to you in Kenya.
Contact sellers directly:
If you have specific questions about shipping or payment options, you can contact the seller directly through AliExpress.
Are AliExpress products allowed in Kenya
Yes, AliExpress products are allowed in Kenya, and many Kenyans regularly purchase items through the platform.
While AliExpress does not offer drop shipping services in Kenya, several third-party logistics companies like, SendWell Cargo Ltd facilitate shipping from AliExpress to Kenya.
These companies offer services such as order consolidation, low-cost repackaging, and international shipping management.
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Can I return items from Kenya to AliExpress
Yes, you can return items from Kenya to AliExpress, but the process depends on whether free returns are available and whether you have filed a dispute.
If the seller offers free returns, you have 15 days from the date you receive the item to return it, provided it is in its original condition and packaging.
If the seller does not offer free returns, you will need to file a claim to request a refund or return, and you may be required to cover the return shipping costs.
What are AliExpress buyer protection terms for Kenyan customers
AliExpress buyer protection terms for Kenyan customers are the same as for all buyers: a refund is available if an item doesn’t arrive, arrives damaged, or isn’t as described.
This is an automatic protection for all items with the “Buyer protection” label, lasting 15 days after you confirm receipt. To get a refund, contact the seller first, and if you can’t agree, open a dispute on AliExpress.
How long does Buyer Protection last, and what are the steps to request a return or refund
The protection is valid for 15 days from the moment you confirm receipt of your item. All items with the wording “Buyer Protection” on the item details page are covered, except:
Items damaged by you;
Customized and personalized items;
Perishable goods (such as flowers);
Items that cant be returned for health or hygiene reasons.
How does AliExpress handle failed deliveries in Kenya
AliExpress handles failed deliveries to Kenya or elsewhere, primarily through its Buyer Protection program and the ability to file a dispute with the seller.
If an order doesn’t arrive within the promised delivery time or if there is a delivery issue wrong address, damage or non receipt, buyers can claim for a refund or reshipment using SendWell Cargo Ltd express services.
Here’s a more detailed description:
1. Buyer Protection:
AliExpress guarantees that if an order doesn’t arrive within the stated protection period often 60 or 90 days, buyers can file a claim for a full refund.
2. Contact the seller:
Before filing a claim, it is recommended to contact the seller via the “Contact Seller” option on the order details page to try to resolve the issue directly.
3. File a claim:
If communication with the seller is unsuccessful, buyers can file a claim by locating the order in their order history and clicking File a claim.
4. AliExpress Intervention:
If the dispute cannot be resolved with the seller, AliExpress will mediate and help the buyer in resolving the conflict, which may result in a refund or reshipment of the item.
5. Reasons for a Dispute:
Disputes can be opened for various reasons, including non-delivery, incorrect items, damaged items, or incomplete orders.
6. Tracking Information:
Lack of tracking information, being held in customs, or being returned to the seller are also valid reasons for opening a dispute.
Can I change delivery address on AliExpress to a Kenyan location
You can change your shipping address on AliExpress to an address in Kenya, but only before your order ships.
Once your order ships, you generally cannot change your shipping address. To change your address, contact the seller before shipping and ask them to update it.
Before shipping:
Contact the seller:
If you need to change your shipping address, please get in touch with AliExpress first.
Explain the problem:
Clearly explain that you need to change your shipping address and provide the correct information.
At the seller’s discretion:
The seller may choose to update the address but is not obligated to do so.
If the seller does not respond:
If the seller does not respond or refuses to change the address, you may need to cancel the order (if possible) and place a new order with the correct address.
Are there Kenyan warehouses for AliExpress
Although AliExpress does not have its warehouses in Kenya, there are alternative methods for delivering AliExpress orders.
You can use third-party services, such as SendWell Cargo Ltd, which provides a personalized shipping address at their warehouse, allowing you to receive your items from AliExpress and have them delivered to your address in Kenya.
Additionally, AliExpress partners with logistics companies like Speedaf for shipments to Kenya, where you may need to collect your package from their designated location.
What are the best AliExpress deals for Kenya
“Super Deals,” formerly known as “AliExpress Flash Deals,” is a special section of AliExpress. It offers buyers a wide range of discounts on high-quality products.
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Can I use a PO Box for AliExpress deliveries in Kenya
You can use a PO Box as your delivery address for AliExpress orders in Kenya.
When ordering on AliExpress, you can select your preferred delivery method and then specify your PO Box as the delivery location and SendWell Cargo Ltd will deliver.
Here is a more detailed explanation:
AliExpress Standard Shipping:
If you choose AliExpress Standard Shipping, your package will usually be delivered by your local post office, Post Kenya, including PO Box delivery.
Using your PO Box:
You will need to enter your PO Box number and corresponding postal code when specifying your delivery address on AliExpress.
Picking up at the post office:
Once your package arrives at the post office, you will receive a notification (SMS or phone call) that your package is ready for collection.
Paying for collection:
You will need to visit the post office, present your ID, and pay a small fee (typically around 100 KES) to collect your package.
Is AliExpress faster than Jumia in Kenya
Generally, Jumia is faster than AliExpress for deliveries to Kenya, particularly for items sold by Jumia or through Its Global Platform.
Shipping through AliExpress, mainly from China, can take much longer, often several weeks.
Jumia:
Jumia offers faster delivery times, especially for items sold through its local network or Jumia Global.
The Jumia Global guarantees delivery within 10-20 days for international items, including shipping, customs, and handling fees.
AliExpress:
AliExpress ships primarily from China and other international locations, which can result in longer delivery times.
Items typically arrive in Kenya within 3 weeks after shipping, although this may take longer in some cases. Some users have reported receiving items within two weeks using SendWell Cargo Ltd.
Factors that affect delivery times:
Several factors affect delivery times, including the product’s origin, shipping method, customs clearance, and location in Kenya.
Can I buy clothes from AliExpress to Kenya
Yes, you can buy clothes on AliExpress and have them delivered to Kenya. You’ll need to provide a shipping address in Kenya, such as a PO Box or physical address, and choose a shipping method eg; SendWell Cargo Ltd.
AliExpress Standard Shipping is a popular and affordable option that often uses local postal services.
Do AliExpress shoes ship well to Kenya
Yes, AliExpress shoes can be shipped to Kenya. However, there are a few key points to consider regarding shipping methods like, SendWell Cargo Ltd and potential costs.
While AliExpress offers several delivery options, some users in Kenya have reported that their packages are sometimes shipped via Kenya Post, which can cause delays.
Some users have also reported that items over a specific price point may be subject to significant import duties and taxes.
Factors to consider when shipping shoes from AliExpress to Kenya:
Shipping methods:
AliExpress offers several delivery options, including ePacket, AliExpress Standard Shipping and express delivery services such as SendWell Cargo Ltd.
The delivery method you choose can impact the speed and cost of delivery.
Potential delays:
Some users have reported significant delays on packages shipped with specific delivery methods, particularly those shipped via Kenya Post.
Customs duties and taxes:
Take note that custom duties and import taxes may be applicable when shipping to Kenya, especially for more expensive products.
Evaluate the seller:
Before purchasing, carefully read the seller’s reviews and ratings on AliExpress to assess the seller’s trustworthiness and the quality of the product.
Shipping costs:
Compare shipping costs for different shipping methods and see if the total price, including any applicable taxes, is justified. SendWell Cargo Ltd offers affordable shipping costs.
What are the best mobile phones to buy on AliExpress for Kenya
The most popular smartphone brands to buy on AliExpress for Kenya are Samsung, Huawei, Xiaomi, and Nokia.
These brands give a wide range of devices to suit every budget and need. For example, Samsung’s Galaxy lineup includes high-end devices as well as more affordable options.
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How do I contact AliExpress customer service from Kenya
Here’s how to contact them: – General email address: For general inquiries, you can email AliExpress at support@AliExpress.com.
This email address is managed by a dedicated team that is committed to responding within 24 hours.
Is there a Kenyan version of the AliExpress app
Yes, the AliExpress app is available in Kenya.
This is the official AliExpress app, a leading online retail service by the Alibaba Group, which enables users to purchase products from a diverse range of sellers, including those based in China.
You can get the app from Google Play Store or other app platforms. AliExpress also supports M-PESA for payments in Kenya.
Although AliExpress is not a Kenya-specific app, it is a mostly used platform for online shopping in Kenya and many other countries.
You can find a variety of products on the app and have them delivered to Kenya via several delivery options, including SendWell Cargo Ltd.
Can I use my Kenyan bank card on AliExpress
Yes, you can use your Kenyan debit card on AliExpress, but it is often easier and more convenient to pay with M-Pesa.
AliExpress has integrated M-Pesa as a payment option for Kenyan users, allowing direct payments to your M-Pesa account.
Credit and debit cards are also accepted, M-Pesa is a more convenient option for many Kenyans.
How do I dispute a transaction on AliExpress from Kenya
To dispute a transaction on AliExpress from Kenya, you must open a dispute within the stated buyer protection period, which is usually 15 days after your order was delivered or your delivery time expires.
To do so, go to your order details in the AliExpress app or website and click “Open Dispute.”
Select “Return” or “Refund Only,” depending on the situation, and provide details about the issue, including any relevant supporting documents.
Which AliExpress shipping method is fastest to Kenya
For fast shipping to Kenya on AliExpress, select AliExpress Premium Shipping and SendWell Cargo Ltd when choosing your shipping method.
These options offer fast delivery, usually within a few days to a week, but they sustain a higher cost than standard shipping.
You can find these options by selecting a seller who gives them and choosing the corresponding shipping option at checkout.
Factors to consider:
Shipping cost:
Premium shipping methods such as those offered by SendWell Cargo Ltd are more expensive than standard shipping.
Package size and weight:
Some shipping methods may have restrictions on package size or weight.
Seller availability:
Not all sellers offer the same shipping options, so be sure to check the available options before completing your order.
What are AliExpress Black Friday deals for Kenya
AliExpress Black Friday deals in Kenya are expected to include discounts of up to 80% on various products, particularly in the fashion and sports categories.
You can also save even more with promo codes, such as $10 off orders of $100 or $15 off orders of $150.
Additionally, you can expect fast shipping promotions and cashback options, up to 20% cashback on M-PESA payments.
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Are AliExpress coupons valid in Kenya
Yes, AliExpress coupons are generally valid in Kenya.
AliExpress offers Kenyan shoppers the opportunity to use different types of coupons, including in-store coupons, curated coupons, and AliExpress coupons, to get discounts on their purchases.
There are also promotions and discounts specifically targeted at Kenyan shoppers, such as the I&M Bank Mastercard promotion that offers instant discounts.
How do I get AliExpress discounts in Kenya
To get discounts on AliExpress in Kenya, you can take advantage of payment gives such as the I&M Bank Mastercard promotion for instant discounts or the Safaricom M-PESA cashback offer.
Additionally, explore the offers available on the AliExpress app or website, and consider utilizing services like Speedaf Kenya for potential discounts and reliable delivery.
What is the safest payment method on AliExpress for Kenyans
For Kenyans shopping on AliExpress, the safest and most recommended payment methods are the integrated M-Pesa option and using a virtual card like the M-Pesa GlobalPay Card, as they both keep your financial details secure and are covered by AliExpress ‘s buyer protection policy.
Are there AliExpress delivery delays in Kenya
Yes, there have been reports of delays in AliExpress deliveries to Kenya especially for packages shipped via Kenya Post.
Some users have experienced significant delays with some taking months to arrive, while others have had positive experiences with faster deliveries via Speedaf or other shipping options.
Factors contributing to delays:
Shipping method:
Standard shipping via Kenya Post is often cited as a contributing factor to delays. Some users have reported that packages with tracking numbers starting with “UT” are especially prone to delays.
Warehouse location:
Different AliExpress warehouses may utilize various shipping methods and carriers, which can affect delivery times.
Contract changes:
Some users have reported that Speedaf, which previously handled some AliExpress deliveries, has terminated its contract with AliExpress, resulting in packages being shipped via Kenya Post.
What happens if AliExpress doesn’t deliver to Kenya
If AliExpress doesn’t deliver to Kenya or your order is significantly delayed, you can open a dispute with AliExpress to request a refund.
AliExpress offers buyer protection, allowing you to open a dispute within a specified period after the expected delivery date has passed.
You can contact the seller straight for information on the status of your order and possible solutions, such as reshipping or a refund.
Can I prepay customs for AliExpress in Kenya
No, it is not possible to prepay customs duties for AliExpress orders in Kenya through the AliExpress platform itself.
While AliExpress handles the initial sale and shipping, customs clearance and related fees are handled by the Kenyan customs authorities, as well as, if applicable, your chosen carrier.
Typically, you will pay these duties and taxes when your package arrives in Kenya, either to the carrier or when you collect it at a designated drop-off point.
Is PayPal accepted on AliExpress for Kenyan buyers
No, PayPal is not a direct payment method for AliExpress purchases made by Kenyan buyers.
Although PayPal is operational in Kenya and is used for various transactions, AliExpress does not currently support it for Kenyan customers.
However, alternative payment methods, such as credit or debit cards or M-PESA, are also available.
How do I register an AliExpress account from Kenya
Go to the AliExpress website (aliexpress.com) or download the AliExpress app.
Look for the “Log in” or “Register” button, normally located in the top right corner of the website or the app’s menu.
Enter your email address – Please enter a reliable email address that you have access to, as you will need to verify it.
Create a password – Choose a secure password and confirm it in the fields provided.
Verify your email address – Aliexpress will send a validation link or code to your email address. Follow the instructions to verify your account.
Consider using M-PESA: If you plan to use M-PESA for payments, you may need to register your M-PESA number during or after registration.
Complete your profile: After registration, you can add additional information to your profile, including your name, shipping address, and payment details.
Start shopping! Once you have an account, you can window-shop and purchase items from sellers all over the world.
Can I sell AliExpress products in Kenya
Yes, you can sell AliExpress products in Kenya. You can import them for resale or use drop shipping.
Dropshipping involves selling items through your online store, with AliExpress acting as the supplier and shipping directly to your customers.
What are the best-selling AliExpress products in Kenya
While there is no definitive, publicly available list of the absolute best-selling AliExpress products specifically for Kenya, trends suggest that popular items include beauty and personal care products like makeup sponge blenders and oil-absorbing rollers, as well as small, low-cost accessories such as portable jewelry storage boxes.
Other popular categories often include electronics, fashion, and home goods, as seen in global AliExpress trends.
Does AliExpress ship bulky items to Kenya
Yes, AliExpress does ship large items to Kenya, but it can be more expensive and potentially more complicated than shipping smaller items.
You may need to use a freight forwarder or consider specialized shipping options for larger or heavier items.
Can I get fashion accessories from AliExpress to Kenya
Yes, you can ship fashion accessories to Kenya via AliExpress.
While AliExpress does not ship all items directly to Kenya, services like SendWell Cargo Ltd act as middlemen: they receive your order at their warehouses and forward it to your address in Kenya.
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What happens if my AliExpress parcel is lost in Kenya
If your AliExpress package is lost in Kenya, you can open a dispute with AliExpress to request a refund or reshipment.
AliExpress offers buyer protection and will step in if you are unable to reach an agreement with the seller within a specified timeframe.
You can open a dispute if your package is reported as lost in transit or if the estimated delivery date has passed.
Here is a more detailed description:
1. Track your package:
First, check the tracking information on AliExpress to see the current status of your package.
If the tracking indicates that the package is lost or blocked, proceed to the next steps.
2. Contact the seller:
Try contacting the seller on AliExpress to inquire about the lost package.
They can provide more information or help you find it.
3. Open a dispute:
If the seller is not responsive or unable to help you, you can open a dispute on AliExpress.
You can do this through the order details page.
Explain the situation clearly, indicating that the package is lost.
Include all relevant information, such as tracking information.
4. AliExpress Buyer Protection:
AliExpress has a buyer protection strategy that covers situations such as lost packages.
If your package is lost in transit or after the approximated delivery time, you can request a refund or reshipment.
AliExpress will review the dispute and make a decision.
5. Refund or Resend:
If the dispute is resolved in your favor, AliExpress can issue a refund or arrange for the item to be sent back.
If your package arrives late, even after a refund, you can keep it without having to return it.
What are the AliExpress refund policies for Kenya
You can require a refund within 15 days of completing your order. To do so, open a dispute on the order details page.
Please note that you can only open one argument per order. If you have agreed with the seller to return your item, also check the shipping terms.
Is AliExpress better than Amazon for Kenya
For online shopping in Kenya, AliExpress is generally considered a better option than Amazon due to its wider selection of products, lower prices, and more flexible payment options, especially for those who prefer to pay in Kenyan shillings (KES).
However, Amazon may be preferable for those seeking specific, high-quality items from well-known brands who are willing to pay for expedited delivery.
Are there import bans on AliExpress goods to Kenya
No, there is no general ban on importing goods from AliExpress into Kenya. However, certain items are prohibited or restricted from importing into Kenya, regardless of their origin.
These restrictions are set out in the East African Community Customs Management Act and apply to items such as pornography, counterfeit goods, narcotics, and certain hazardous substances.
Prohibited items:
Pornographic or obscene material.
Counterfeit currency and counterfeit goods.
Narcotics.
Cosmetics containing mercury.
Used commercial vehicle tires.
Matches containing white phosphorus.
Single-use plastic bags.
Certain hazardous waste.
Certain industrial and agricultural chemicals.
Restricted items:
Special permits or authorizations are required for the import of many hazardous materials and chemicals.
Fresh, unprocessed fish (Nile perch and tilapia).
Charcoal.
How often should I track my AliExpress order in Kenya
You should track your AliExpress order in Kenya at least once a week to monitor its progress, but daily checking is also a good idea, especially after the estimated delivery window is approaching.
Tracking frequency depends on the shipping method, and you should choose a tracked option like AliExpress Standard Shipping for better visibility, especially since some free shipping options may not include a tracking number.
Does AliExpress deliver during public holidays in Kenya
AliExpress does not ship orders directly to Kenya. It utilizes third-party logistics providers, such as Easy Delivery, to handle deliveries in Kenya.
These providers, such as Easy Delivery and possibly Speedaf, may not be operational during Kenyan holidays.
It is recommended that you check the specific delivery times of your chosen logistics provider to determine if they observe a holiday schedule.
Can I order wholesale from AliExpress to Kenya
Yes, you can order wholesale on AliExpress and have it delivered to Kenya.
You will require to choose a shipping method for Kenya like, SendWell Cargo Ltd and some sellers may ask you to contact them directly to confirm delivery.
What are Kenya Post delivery times for AliExpress packages
AliExpress packages shipped by Kenya Post, especially standard shipping, can take 15 to 45 days to arrive in Kenya.
However, delivery times may vary depending on the seller’s processing time and the shipping method you choose. Express delivery using SendWell Cargo Ltd can take 7 to 20 days.
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