Are you wondering where your Shein package is in Kenya? Discover the fastest, easiest way to track your Shein order, get real-time updates, and avoid delivery delays – all in one guide
What is Shein China Kenya
Shein is a global online retailer majoring in fast fashion. “Shein China Kenya” refers to the company’s presence and operations in Kenya through its online platform, including its connections with Chinese manufacturing and distribution networks.
It is known for its fashionable and affordable clothing, with a wide selection for women, men and children, as well as its home and personal care products.
Shein uses a customer-driven, on-demand sales model, focusing on reducing waste and offering competitive prices.
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What is Shein Kenya
Shein Kenya refers to the presence and availability of fast fashion retailer Shein in the Kenyan market.
This includes both the online platform where Kenyan consumers can purchase Shein products and the logistics of shipping these items to Kenya.
Shein is a popular online platform known for its fashionable and affordable clothing for women, men and children, as well as accessories and other fashion items.
What is the delivery time for Shein to Kenya
Delivery times from Shein to Kenya vary based on the shipping method chosen but typically range between 5 and 10 business days for air freight and 6 to 8 weeks for ocean freight. SendWell Cargo Ltd air freight takes 3 to 7 days
• Air Freight
If you choose air freight, which is ideal for urgent or small shipments, you can expect your order to arrive from the international warehouse within 5 to 10 business days from the shipping date, according to SendWell Cargo Ltd.
• Ocean Freight
For larger, heavier or non urgent shipments, ocean freight is a more economical option. However, delivery times can vary from 6 to 8 weeks from the ship’s departure date. SendWell Cargo Ltd offers this service.
• Other factors
Processing times at Shein warehouses can also affect total delivery times. Standard shipping to Kenya can take an additional 6 to 8 business days after processing while express shipping can take 2 to 4 business days.
• Consolidated Shipping
SendWell Cargo Ltd offers the option to consolidate multiple online orders from Shein or other stores into a single shipment for delivery to Kenya, simplifying the process and potentially saving you money.
• Tracking
Shein offers tracking information via its app or web site allowing you to monitor the progress of your package.
What is the shipping cost from China to Kenya
The cost of shipping from China to Kenya varies based on several factors including the transportation method, the type and weight/volume of the goods and whether you choose Delivered Duty Paid (DDP) shipping.
Expected costs range between $4 per kg for air freight (bulk) and $58,000 per cubic meter (CBM) for ocean freight.
DDP air freight for bulk can cost around $12.50 per kg, while DDP ocean freight costs around Ksh 58,000 per CBM, SendWell Cargo Ltd offers affordable shipping.
What is the best way to shop on Shein from Kenya
To buy from Shein from Kenya, it’s best to use a reliable courier and familiarize yourself with Shein’s payment options.
One can pay by credit card or choose to pay via M-Pesa using a virtual card service like Mpesa Global Pay Visa.
For delivery, consider using a service like SendWell Cargo Ltd, which offers a delivery address in China allowing you to consolidate your Shein purchases before shipping them to Kenya.
What is the import duty for Shein orders in Kenya
Customs duties are 35% of the customs value. Excise duties are 20% of the customs value + customs duties.
VAT is 16% of the customs value, plus customs duties and excise duties. The IDF tax is 3.5 percent of the custom value or a minimum of KES 5,000 whichever is greater.
What is the process of shipping from China to Kenya
Shipping from China to Kenya involves several essential steps, including selecting a reliable freight forwarder such as SendWell Cargo Ltd, preparing the necessary documentation, arranging packaging and shipping and customs clearance in both China and Kenya.
Choosing between sea and air freight hangs on your time and budget. Sea freight generally takes longer but is cheaper, while air freight is faster but more expensive, according to SendWell Cargo Ltd.
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What is Shein’s return policy in Kenya
Returns are normally accepted within 45 days of purchase in Kenya, with the first return label included free of charge with every order.
Items must be new, unworn, unwashed, undamaged and unaltered, with the original tags still attached. Some items, such as lingerie, swimwear and jewelry, are often non-returnable for hygiene reasons.
Return period You have 45 days from the date of purchase to return items.
Free first return Shein generally offers one free return label per order.
Subsequent returns If you wish to return multiple items from the same order after the first free return, shipping costs may be deducted from your refund.
Return policy Items must be new, meaning they must not have been worn, washed or damaged.
Non-returnable items Shein often publishes a list of non-returnable items, including lingerie, swimwear, jewelry and beauty products, for hygiene reasons. Items marked “on sale” are generally not eligible for returns or exchanges.
How to return You can return items through your Shein account, on the website, or in the app.
Refunds Shein generally processes refunds within 5 business days of receiving the returned item. Refunds can be transferred to your Shein Wallet or your original payment method.
What is the cheapest shipping method from China to Kenya
Ocean freight is generally the cheapest shipping method from China to Kenya. This shipping method is more affordable for large shipments because the per-unit shipping costs are lower than air freight. SendWell Cargo Ltd offers both services.
Full truckload shipping is often the cheapest option for larger shipments. For smaller shipments, less-than-full truckload shipping can also be a more affordable option.
What is the tracking number on Shein
You can find the tracking number for a Shein order in your order confirmation, shipping confirmation, or your Shein account under “My Orders.”
If you can’t find it there, it may be on the shipping label or receipt. You can also contact Shein customer service or the courier directly.
How much does Shein charge for shipping to Kenya
Shipping costs from Shein to Kenya range from free shipping (for orders over a certain amount) to around $30 or more, depending on the shipping method and order amount.
Shipping directly from Shein may also incur customs fees and import duties which are the customers responsibility.
For a smoother experience, services like SendWell Cargo Ltd can help you consolidate your orders and handle customs clearance.
Factors that affect shipping costs
• Shipping method Shein provides a standard and express shipping. Express shipping is faster but more expensive.
Order amount Shein may offer free shipping for orders over a certain amount.
Package weight and dimensions Larger and heavier packages are generally more expensive to ship.
Customs and import duties These are separate from Shein’s shipping costs and may vary depending on the value and type of item.
Shipping agent If you use a shipping agent, shipping fees will also apply.
How much is Shein shipping from China to Kenya
Shein offers free shipping to Kenya for orders over a certain amount, currently set at KES 333.88. For orders under that amount, the shipping cost is KES 30.01, with an estimated delivery time of 5 to 7 business days.
Free shipping Shein offers free shipping to Kenya for orders of KES 333.88 or more.
Standard Shipping For orders under the free shipping threshold, the shipping cost is KES 30.01.
Delivery Time The approximated delivery time for standard shipping is 5 to 7 business days.
How much is customs duty on Shein orders in Kenya
Customs duty 25% of the vehicle’s customs value (CIF). Excise duty 20% of the CIF value + customs duty. VAT 16% of the CIF value + customs duty + excise duty.
Import Declaration Form (IDF) 2% of the CIF value.
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How much time does it take for Shein orders to reach Kenya
Shein orders are generally delivered to Kenya within 7-15 business days with Standard Delivery.
Express Delivery may be faster, with delivery times ranging from 3 to 7 business days.
Delivery times may differ depending on factors such as your location in Kenya, the delivery method chosen and potential customs delays.
Standard delivery
Your order will be delivered within 7 to 15 business days after processing and shipping.
Express Delivery
This option typically reduces delivery times to 3-7 business days.
Processing times
Shein typically takes 1 to 3 business days to process your order before shipping.
How much does it cost to buy clothes from Shein in Kenya
The average product on Shein is reported to cost only $9. You can find quality products on Shein for less than half of what you’d generally pay from other retailers. This makes the platform extremely attractive to discount-hungry young shoppers.
A Shein product costs an average of just $9. You can find quality Shein products for less than half the price at other retailers.
How much are taxes on Shein deliveries in Kenya
Custom duties play a significant role in the total cost of goods shipped from China to Kenya.
The value-added tax (VAT) in Kenya remains at 16% while customs duties depend on the customs code and product category. For example, customs duties can be up to 25% for electronics and 35% for clothing.
How much should I pay to clear a Shein package in Kenya
To clear a Shein package through customs in Kenya, you’ll likely have to pay customs fees including import duties and VAT, calculated according to the value of the goods and shipping costs. Customs duties and customs clearance fees may also apply.
These are the possible costs
• Customs duties
Kenya uses the CIF method, which means that custom duties are calculated on the value of the goods plus shipping costs.
• VAT
Most goods sold in Kenya are subject to a standard VAT rate of 16%.
• Import declaration fee
This is a flat fee equal to 2.25% of the CIF value or 5,000 Kenyan shillings whichever is greater.
• Customs duties
The agent charges these for handling customs clearance.
• Shipping costs
Differ depending on the shipping method and weight and are included in the CIF value for customs duty calculations.
How much is shipping per kg from China to Kenya
Shipping costs from China to Kenya vary depending on the shipping method, weight and other factors but generally range between $2 and $15 per kg.
Air freight is normally more expensive than ocean freight, with express shipping being the most costly option. SendWell Cargo Ltd offers both services.
• Air freight
Small parcels/documents $5 to $15 per kg.
Samples/garments (1 to 100 kg) $3 to $10 per kg.
General freight (over 100 kg) $2 to $6 per kg.
Bulky freight (over 1,000 kg) $1.5 to $4 per kg. SendWell Cargo Ltd offers affordable air freight services.
• Ocean freight
o Full container load (FCL) $235 to $265 per cubic meter (m³). SendWell Cargo Ltd offers cost effective ocean freight services.
How much does it cost to return a Shein item from Kenya
The first return shipment for each Shein order in Kenya is free. However, if you wish to return multiple items from the same order, the shipping fee will be deducted from your refund.
This fee is typically $7.99 (USD) or equivalent but may vary depending on the return method (delivery or pickup).
Here are the details
• First return shipment
Shein provides a free return label for the first return of each order.
• Subsequent returns (fee based)
If you wish to return multiple items from the same order, the return shipping fee will be deducted from your refund.
• Return shipping costs
Shipping costs are typically $7.99 (USD) but one can choose to have their order delivered or picked up which may incur different costs, depending on Shein Singapore.
• Review the policy
Always check the return policy for your order on the Shein website for the most up-to-date information and any changes.
How much is Shein delivery fee in Kenya
Shein does not offer direct shipping to Kenya. However, Kenyans can order Shein products through third party couriers or shipping services such as SendWell Cargo Ltd that consolidate orders from China.
These services charge based on weight, with prices typically ranging from $12 to $18 per kg, plus a handling fee for smaller orders.
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How long does Shein take to deliver to Kenya
Delivery of Shein orders to Kenya typically takes 2 to 3 weeks. This includes processing time 1 to 3 business days and shipping times, which can range from 6 to 8 business days for standard delivery and 2 to 4 business days for express delivery.
However, using a local courier like Arab Africa Cargo can reduce delivery times to 3 to 7 days.
Factors affecting delivery times
Shipping method Standard shipping generally takes longer than express shipping.
Processing time Orders processed by SHEIN can take 1 to 3 business days.
Customs and duties Additional delays may occur due to custom clearance and import duties which are the recipient’s responsibility.
Shipping company Using a specialized shipping company such as SendWell Cargo Ltd can significantly reduce delivery times.
How long does it take to ship from China to Kenya
Shipping from China to Kenya generally takes 2 to 60 days hinged on the shipping method used. Express air freight can take 2 to 5 days. Standard air freight can take 6 to 10 days. SendWell Cargo Ltd air freight takes 3 to 7 days.
Sea freight generally takes 3 to 4 weeks or 25 to 35 days but can take up to 40 to 60 days, depending on whether it’s port-to-port or door-to-door shipping. SendWell Cargo Ltd offers both services.
Express Air Shipping 2 to 5 days
Standard Air Shipping 6 to 10 days
Ocean Shipping (Port to Port) 22 to 35 days
Ocean Shipping (Door to Door) 30 to 60 days
How long do Shein orders stay in customs in Kenya
“In transit” on Shein means your order has left the warehouse or distribution center and is on its way to the nearest drop-off point, where it will then be shipped to you.
This can take anywhere from a few days to a week, depending on your location.
How long does Shein take to process orders
Shein typically takes 1 to 3 business days to process orders before shipping. This processing time includes preparation, quality control and packaging of the items in the warehouse.
After processing, the actual shipping time begins, which may vary.
Processing time Shein typically takes 1 to 3 business days to process an order.
Delivery times Varies depending on factors such as delivery method (standard or express), location and order size.
Standard delivery Typically 6-8 business days after processing.
Express delivery Typically 2-4 business days after processing.
Factors affecting delivery Location, order size and customs clearance may cause delays.
Tracking Shein provides tracking information so customers can monitor the status of their order.
How long does Standard Shipping from Shein to Kenya take
Standard delivery from Shein to Kenya typically takes 6-8 business days. However, delivery times may differ based on factors such as location in Kenya, time of year (e.g., peak periods) and item availability.
Factors affecting delivery times
• Location
Delivery times may be longer in rural areas or locations far from major shipping centers.
• Shipping Method
Although standard shipping is the most common, Shein also offers express shipping which is faster (2-4 business days).
• Order Volume and Seasonal Sales
During peak periods such as sales, processing and shipping times may be longer.
• Customs and Import Duties
International shipments may be subject to custom and import duties which may extend delivery times.
• External Factors
Flight schedules, weather conditions and courier delays can also affect delivery dates.
How long does it take for tracking to update on Shein
Tracking information on Shein can vary but you can typically receive initial tracking information within a few days of placing your order, often between 1 and 3 days.
However, this timeframe may be longer, especially during high order volumes, holidays or if the package needs to clear customs.
• Initial Processing
Shein normally takes 1 to 3 days to process your order.
• Tracking Availability
After processing, one should see tracking information within a few days, typically within 1 to 3 days, hinged on the shipping method and destination.
• Possible Delays
Various factors can cause delays, including high order volumes, holidays, customs procedures, or carrier issues.
• Tracking
One can check their order status and tracking information on the Shein website or app, or by using the tracking number on the carrier’s website.
• Estimated Delivery Times
Check the estimated delivery times provided by Shein for your order.
• Contact Customer Service
If your package has not been delivered within the estimated timeframe, contact Shein customer service within 45 days of the payment date.
How long does a package take from China to Nairobi
Shipping times from China to Nairobi vary greatly depending on the shipping method. Air freight (including express) can take 2 to 10 days.
Sea freight on the other hand, typically takes 3 to 4 weeks, or even 40 to 60 days. SendWell Cargo Ltd sea freight takes 20 to 30 days.
Air freight
Express shipping 2 to 4 days.
Standard air freight 6 to 10 days.
Door-to-door air freight delivery possible within a few days. SendWell Cargo Ltd offers air freight services.
Sea freight
Sea freight (FCL and LCL) 30 to 45 days.
The Sea freight (general) 3 to 4 weeks.
Sea freight (longer transit times) up to 60 days. SendWell Cargo Ltd offers sea freight services.
How long before Shein refunds for returns
Shein typically processes refunds within 5 business days of receiving and inspecting the returned items.
However, the total time it takes for the refund to appear in your account may differ depending on your payment method.
According to SendWell Cargo Ltd, credit card refunds may take an additional 5 to 10 business days.
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How long does Shein hold packages before dispatch
Shein typically holds packages for 1 to 3 business days to process the order before shipping. This processing time is independent of actual shipping times which may differ depending on the shipping method standard or express and destination.
Here are some details
• Processing time
Shein takes 1 to 3 business days to process an order after you place it.
• Shipping time
This time varies depending on the shipping method chosen and destination. Standard shipping typically takes 6 to 8 business days, Express shipping can take 2 to 4 business days, excluding the initial 1-3 day processing time.
• Potential delays
Customs clearance, especially for international orders, can cause additional delays. High order volumes, especially during peak periods or sales, can also impact delivery times.
How long does it take to clear customs in Kenya
It takes an average of two (2) hours from the time customs receives the Mombasa Port Release Orders (MPRO) and customs declarations until the invoice is sent to the customer.
Invoices are sent to the freight department every 30 minutes and the customer can collect the package within five (5) hours.
Why is Shein delivery delayed in Kenya
Shein delivery delays in Kenya may be due to several factors, including
• High order volume
Shein is known for its fast fashion and processes a large number of orders, especially during sales. This increase in orders can overload distribution and shipping centers, causing delays.
• Customs clearance
As an international retailer, Shein packages often need to clear customs in Kenya. This process can involve inspection and customs clearance procedures which can be stiff and cause delays.
• Supply chain bottlenecks
Even if Shein ships your order on time, the package may get stuck in transit due to issues such as overcrowded sorting centers or transportation disruptions.
• Potential inventory issues
If an item is out of stock after you place your order, Shein may need to restock it, which can cause further delays.
• Holidays
Holidays in the country of origin or even in Kenya, can affect shipping and delivery times.
• Delivery method
The chosen delivery method (standard or express) also affects delivery times.
• Location
Delivery to rural areas may also take longer than to urban areas.
Why is Shein not delivering to Kenya
Shein ships to Kenya but some sellers don’t ship directly to Kenya or some items aren’t eligible for international dropshipping. Additionally, dropshipping from Shein to Kenya may be more complex or cost-effective for some customers.
• Dropshipping restrictions
Although Shein ships internationally not all sellers on the platform provide dropshipping to all countries including Kenya.
• Alternative delivery solutions
To circumvent these restrictions, many Kenyans use third party delivery services that forcuse on reshipping Shein orders from China to Kenya.
• Cost and convenience
These shipping services offer a streamlined process, handle customs clearance and can provide all inclusive rates, making it easy to receive Shein orders in Kenya.
• Examples of third-party services
SendWell Cargo Ltd, DHL and UPS are examples of companies that offer these services.
• Importance of verification
When ordering from Shein, it’s always advisable to check the specific delivery options for your chosen items and consider reshipping them if necessary.
Why is Shein tracking not updating
There are several reasons for this, including processing delays, delivery issues or technical issues with the tracking system.
If your order is marked “Shipped,” you can usually track it by clicking “Track” in your Shein account.
Why is my Shein order still in China
A Shein order can still be in China for several reasons, including processing times, distance from the delivery location and the number of items, which may come from different suppliers.
Shein uses a marketplace model, which means orders may ship from various places in China, potentially causing delays.
• Processing times
Like many other e-commerce retailers, Shein requires time to process orders including packaging and preparing items for shipping.
• Multiple suppliers
Shein works with multiple suppliers in China. If your order contains items from various suppliers, each item may have different processing and shipping times.
Shipping distance
Even after the order leaves the warehouse, it may need to pass through the Chinese logistics network before reaching the international shipping platform.
Customs and international shipping
Once the order leaves China, it must clear customs in the destination country and then be handed over to the local postal service or courier for final delivery.
Potential delays
Various factors, such as customs procedures, international shipping logistics and local delivery services, can contribute to delays in receiving your order.
Shein’s approach
Shein’s on demand business model involves ordering small quantities from manufacturers to test popularity, which can impact shipping times.
Why is customs holding my Shein package in Kenya
Shipments are held by customs to ensure they comply with export or import customs regulations.
A blocked shipment may have missing or incomplete documentation, be awaiting customs clearance instructions or authorities may require additional information to clear the goods.
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Why is shipping from China to Kenya expensive
Shipping from China to Kenya can be expensive due to several factors including
1. Distance and shipping method
• According to SendWell Cargo Ltd, the long distance between China and Kenya significantly affects shipping costs, especially by sea.
• Air freight while quick, is significantly more expensive than sea freight. SendWell Cargo Ltd offers both services.
• The route and port of entry into Kenya can also affect the cost.
2. Import duties and taxes
Kenya charges import duties and taxes including VAT currently 16% and customs duties which vary depending on the product category.
These duties and taxes can significantly increase the total cost of imported goods.
Customs procedures and related fees also contribute to the final price.
3. Other factors
• Fuel surcharges
Fluctuations in fuel prices can result in higher surcharges which affect shipping rates.
• Seasonal demand
During peak periods (e.g., holidays, industry-specific cycles), shipping costs often increase due to increased demand for space for goods.
• Type of goods
Special handling needs for certain types of goods e.g., dangerous materials oversized items can also increase charges.
• Insurance
The cost of insuring goods during shipping increases the total cost.
4. Minimize shipping costs
• Consolidate shipments
According to SendWell Cargo Ltd, consolidating shipments into a single shipment can reduce per unit shipping costs.
• Consider off peak hours
Shipping during off-peak hours can help prevent price increases during peak periods.
• Optimize packaging
According to SendWell Cargo Ltd, reducing wasted packaging space can reduce weight and costs.
• Negotiate with suppliers
Discussing shipping options and potentially sharing shipping costs with the supplier for example, via FOB or CIF terms can help you negotiate better shipping rates.
• Choose the correct shipping method
Evaluate the urgency of the shipment and choose between air freight and ocean freight accordingly.
• Rely on a reliable freight forwarder
An experienced freight forwarder such as SendWell Cargo Ltd can help you navigate the complexities of international shipping and find the most cost-effective solutions.
Why is my Shein order stuck in transit
A Shein order can get stuck in transit for a variety of reasons, including customs inspections, high order volumes and potential delays from distant warehouses.
Shein handles a large number of orders and all of these factors can contribute to delivery delays.
• Customs inspections
International shipments often go through customs, which can cause delays while packages are inspected.
• High order volume
Shein is a large online retailer and the high number of orders processed can sometimes overload shipping and logistics systems.
• Warehouse location
If the order contains items from multiple warehouses, especially warehouses in different locations, consolidating and shipping the entire order may take longer.
• Shipping delays
Once the package leaves the warehouse, it may experience delays due to various transportation factors, such as weather, traffic, or logistics issues with the courier.
Why is Shein popular in Kenya
Shein is popular in Kenya for its selection of trendy, affordable clothing and wide variety of styles, especially among younger customers.
The platform’s focus on fast fashion, competitive prices and a wide selection of items, including dresses, tops, swimwear, shoes and accessories, makes it attractive to fashion-conscious Kenyan consumers.
Shein also ships directly to Kenya, making these products more readily available.
Why is Shein shipping slow
Shein deliveries can be slow due to several factors, including high order volume, the complexity of international shipping and potential customs delays.
Shein processes a large number of orders, which can result in longer processing times, especially during sales or peak periods.
Additionally, many Shein items are shipped from international warehouses, primarily in Asia, increasing transit times and the risk of customs delays.
Why is my Shein package not moving
If your tracking information is out of date or you have concerns about your package, contact Shein customer service.
They can help you monitor your package and determine the cause of the delay. They can also contact the carrier for more information.
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Which shipping method is best from Shein to Kenya
For Shein orders to Kenya, express shipping is the fastest option, with delivery times typically between 6 and 10 business days but it is more expensive.
If you’re not in a hurry, standard shipping is a cheaper option, although it can take more than two weeks.
For larger and heavier items, ocean freight is more affordable but significantly slower with delivery times ranging from 4 to 8 weeks.
1. Express Shipping
Fastest delivery 6 to 10 business days.
More expensive Higher shipping costs.
Best for Urgent orders or small items.
2. Standard Shipping
Slowest delivery Can take more than two weeks.
Cheaper Lower shipping costs.
Best for Non-urgent orders and large items.
3. Ocean Freight
Slowest delivery 4 to 8 weeks.
Cheaper Ideal for large and heavy items.
Not suitable for Urgent orders.
Which courier does Shein use for Kenya
Shein primarily uses local and international shipping partners to deliver orders to Kenya.
While Shein handles the initial shipment from its warehouses, the company uses local logistics companies like SendWell Cargo Ltd for final delivery in Kenya.
Additionally, some users use third-party services like SendWell Cargo Ltd to manage the shipping process.
Which app can I use to track Shein orders in Kenya
To track my Shein orders in Kenya, use the Shein app. Follow the progress of your order by logging into your account, going to My Orders and selecting Track.
You’ll then see the current status and shipping history of your package. You can also find tracking information for each order directly in the app.
To track your order
1. Open the Shein app on your device.
2. Log in to your Shein account.
3. Go to “My Orders.”
4. Find the order you want to track.
5. Click the “Track” button next to the order.
6. View the current status and shipping history of your package.
Which website tracks packages from China to Kenya
To track packages from China to Kenya, you can use the Postal Corporation of Kenya (PCK) tracking website.
You can also use 17TRACK or AfterShip, which support tracking for several carriers, including China Post.
Which Shein shipping option is fastest to Kenya
The fastest Shein shipping option to Kenya is usually express shipping, which normally takes 6 to 10 business days from the warehouse.
This is conversely to standard shipping which can take much longer often more than two weeks.
Which Chinese websites deliver to Kenya
Several Chinese websites provide shipping to Kenya. Alibaba and AliExpress are popular choices, giving a vast of products and international shipping options.
Additionally, companies like SendWell Cargo Ltd specialize in shipping from China to Kenya, including arranging shipping and customs clearance.
Which customs charges apply to Shein in Kenya
Import duties play a significant role in the total cost of goods shipped from China to Kenya.
Value-added tax (VAT) in Kenya remains at 16%, while customs duties depend on the HS code and product category.
For example, electronics may be subject to import duties of up to 25% and apparel up to 35%.
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Which Shein products ship faster to Kenya
Typically, lightweight items like clothing and small accessories are shipped fastest from Shein to Kenya via air freight, with an approximate delivery time of 5 to 10 business days from the warehouse.
Bulk items, such as home decor or bulk orders, are typically shipped by sea freight which can take 4-8 weeks from the shipping date, according to SendWell Cargo Ltd.
Which payment methods does Shein accept in Kenya
In Kenya, Shein accepts several payment methods, including credit/debit cards (Visa, Mastercard, Maestro), PayPal and Mpesa.
Additionally, some users report using Mpesa Global Pay Visa cards for virtual payments.
• Credit/Debit Cards
Shein allows major credit and debit cards such as Visa, Mastercard and Maestro.
• PayPal
You can use your PayPal account.
• Mpesa
This mobile payment service is popular in Kenya. You can use it to pay for your Shein orders.
• Mpesa Global Pay Visa Card
Some users use this virtual card for their payments.
• Other Options
Although its availability in Kenya is not explicitly stated, other options such as Afterpay, Klarna and Affirm may be available depending on your location and payment settings.
Which company handles Shein deliveries in Nairobi
In Nairobi, SendWell Cargo Ltd handles Shein deliveries, facilitating Shein purchases and shipments in Kenya.
SendWell Cargo Ltd offers a streamlined and reliable service including customs clearance and home delivery.
• Role of SendWell Cargo Ltd
SendWell Cargo Ltd acts as your shipping partner, simplifying purchases from Shein and other online retailers and delivering items to your home in Nairobi.
• Simplified shipping
SendWell Cargo Ltd offers a local address in countries like china, so you can purchase from Shein and have your items delivered to their warehouse
• Full service
SendWell Cargo Ltd handles everything from customs clearance to delivery, for a hassle-free experience, according to the website.
• Various shipping options
SendWell Cargo Ltd offers air and sea freight options to suit different needs and budgets.
Do I need to pay tax for Shein orders in Kenya
Yes, you will likely need to pay taxes on Shein orders in Kenya if the value of the goods is high enough, as they are subject to import duties, VAT, and other charges.
Kenya has various taxes that apply to imported goods, and customs authorities will assess them based on the item’s value, so it’s important to be prepared for potential fees beyond the purchase price.
VAT applies to most items imported into Kenya, with some exceptions, such as basic foodstuffs, agricultural products and medical supplies.
Do I need to clear Shein orders at customs in Kenya
Our team expertly handles all customs clearance upon arrival in Kenya, including import duties and taxes.
Once customs clearance is completed, your Shein order will be shipped directly to the provided address in Kenya.
Do I need an account to order on Shein from Kenya
Yes, you need a Shein account to order from Kenya. You’ll need to create an account during checkout or log in to an existing account to complete your order.
• Create an account
During checkout, you’ll be asked to log in to your Shein account or create a new one.
• Account Benefits
Creating an account, you can save your shipping and billing information, track your orders and earn points for discounts.
• Checkout
The checkout process involves logging in, entering your shipping and billing information, selecting a payment method and redeeming coupons or points.
• Payment Options
Shein offers several payment methods, including prepaid debit cards, PayPal and the Mpesa Global Pay Visa card, according to SendWell Cargo Ltd.
Do I need a tracking number to collect Shein in Kenya
Yes, one needs a tracking number to pick up their Shein order in Kenya whether it’s delivered to your home or picked up at a designated pickup location. This tracking number is important to identify and collect your package.
Here’s why
• Package Identification
The tracking number acts as a unique identifier for your order and ensures that the correct package is delivered to you.
• Delivery Confirmation
This allows you and the courier to confirm that the parcel has arrived and is ready for pickup.
• Status Updates
Shein provides tracking information to help you track the progress of your parcel and estimated delivery times.
Pickup Location Access
In some cases, the tracking number is required to access the pickup location or to confirm your identity when picking up your package.
WeChat is open—send your shipping questions to Abdi Haji through WeChat WhatsApp or Call +8619502055747.
Do I need to pay for Shein shipping from China
Yes, there is usually a shipping charge for Shein from China but this charge may not apply if the order meets the minimum purchase amount for free shipping.
Shipping costs and free shipping eligibility may differ hinged on your location and the items ordered, as they may ship from different warehouses.
• Shipping Costs
Shein generally charges shipping costs for orders that don’t meet the free shipping threshold.
• Free Shipping
Shein provides free shipping on orders over a certain amount which may vary.
• Warehouse Location
Items may ship from different warehouses and each warehouse may have its shipping costs and free shipping policy.
• Payment Information
You’ll see the specific shipping costs for each warehouse and the total shipping cost on the checkout page before completing your purchase.
• Consequences of Cancellation
Canceling items in your order may affect your eligibility for free shipping. If your order falls below the free shipping entry due to a cancellation, you will likely be charged shipping costs.
Do I need to register for KRA to import from Shein
No, you do not need to register with the KRA to import Shein products but you must comply with KRA import regulations, including obtaining a Certificate of Origin.
All goods imported into Kenya must go along with a Certificate of Origin given by a competent authority in the exporting country.
Do I need to contact Shein for delayed orders in Kenya
Yes, if your Shein order is delayed in Kenya, you can contact Shein customer service for assistance. You can contact Shein via the web site or app, by submitting a ticket or via live chat.
• Check estimated delivery times
First, check the expected delivery date for your order on the Shein website or app.
• Contact Shein
If the delivery date has expired and you haven’t received your order, we recommend contacting Shein customer service.
Do I need a clearing agent for Shein packages
SendWell Cargo Ltd ships your packages for a flat rate. We pay all applicable customs duties and taxes on your package upon arrival in the country.
Please get in touch with Kenyan customs for any restrictions or prohibitions on items shipped in a Shein package.
Do I need to pick up Shein orders from the post office
Typically, it’s not important to pick up Shein orders at the post office. Shein normally uses its delivery services or partners with local couriers such as SendWell Cargo Ltd to deliver directly to your address.
In some cases, if you are unable to collect your package it may be dropped off at a designated pickup point or returned to the seller.
• Standard delivery
Shein typically delivers directly to the specified address.
• Pickup locations
If you miss a delivery, your package may be dropped off at a designated pickup point (such as a locker or store) or returned to the seller.
• Order tracking
You can track your Shein order using the tracking number in the app or on the website to view its status and delivery location.
• InPost lockers/stores
If you opted for InPost delivery, you will need to collect your package from a designated locker or store using a QR code.
• Pickup available
Although direct delivery is the standard solution, some users have reported issues with delivery to a pickup point instead of their home. In this case, you may need to collect your package from that pickup point.
• Contact Shein or the courier
If you have questions about the status of your delivery or would like to arrange a specific delivery, you can contact Shein customer service or the courier directly.
Do I need to pay twice for Shein shipping to Kenya
You do not have to pay twice for Shein orders to Kenya. Shein shipping costs are normally charged once per order. The total cost including delivery, is displayed at checkout.
However, customs or import duties may apply upon arrival in Kenya. These are separate from shipping costs.
• Shein Shipping Fees
These are the costs you pay Shein to deliver your package from the warehouse to your address in Kenya. These fees are typically calculated at checkout and charged only once per order.
Want the best rates? Abdi Haji has them—message now on WeChat WhatsApp or Call +8619502055747.